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What is Uniportal?

Uniportal is a cloud-based platform focused on AI operations, specifically designed for managed service providers (MSPs). This platform seamlessly connects an AI agent with the service desks and operational tools used by MSPs, such as PSA, RMM, identity management, documentation, and cloud distribution systems. The sophisticated AI agent is capable of understanding the context of support tickets and follows predefined natural-language procedures, enabling it to either recommend or carry out authorized troubleshooting and account management tasks, with tailored approval settings for various tools and actions. MSPs are provided with the option to personalize runbooks according to their clients' needs, while technicians can oversee the agent's functionality throughout the ticketing process. Moreover, there is a client portal that allows end users to submit requests and create tickets. Uniportal is specifically aimed at enhancing the efficiency of MSP helpdesk teams by effectively handling routine Level 1 and Level 2 tasks, like password resets and account adjustments. As a result, a job that usually takes a technician approximately 45 minutes can be reduced to just 2 minutes for evaluation. This remarkable streamlining not only boosts productivity but also significantly elevates the quality of service provided to clients, ultimately fostering better client relationships and satisfaction.

What is ManageEngine Endpoint Central MSP?

Uncover a robust solution for managing endpoints, enhancing security, and gaining real-time insights with Endpoint Central MSP Cloud. This all-encompassing platform empowers you to improve operational efficiency while delivering outstanding service to your clients. Simplify the onboarding process by deploying agents that facilitate rapid administration of endpoints. Optimize patch management to ensure adherence to SLA requirements, thereby driving client satisfaction. Manage a wide variety of endpoints, such as laptops, desktops, and mobile devices, seamlessly. Implement stringent security measures, including geo-fencing and the capability to perform complete wipes, ensuring maximum safety. Protect client data privacy through meticulous data segregation and tailored technician logins for each customer. Furthermore, address issues on remote client endpoints swiftly to maintain an uninterrupted user experience. This holistic strategy not only enhances productivity but also cultivates stronger and more trusting client relationships, ensuring long-term success.

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Integrations Supported

Addigy
Autotask PSA
ConnectWise PSA
Datto RMM
Egnyte
Google Workspace
HaloPSA
Hudu
IT Glue
Level
Microsoft 365
NinjaOne
Pax8

Integrations Supported

OverSOC

API Availability

API Availability

Pricing Information

$299/month
The Starter plan is $299/month with annual billing; annual plans are billed upfront.

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Not specified

Company Facts

Organization Name

Uniportal Inc.

Date Founded

2025

Company Location

Canada

Company Website

uniportal.ai

Company Facts

Organization Name

Zoho

Date Founded

1996

Company Location

India

Company Website

www.zoho.com/endpointcentralmsp/

Categories and Features

MSP

Not specified

Categories and Features

Endpoint Management

Not specified

MSP

Not specified

Software Deployment

Not specified

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