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What is Unitrends Helix?

Helix takes a proactive approach to identify and fix Windows issues before they disrupt backup processes, which significantly lowers management demands while boosting resilience. IT teams often struggle with the ongoing task of monitoring, detecting, and resolving issues that could compromise backup integrity, diverting attention from other vital projects. Unitrends Helix is specifically engineered to tackle these obstacles, serving as an extra set of eyes and ears for IT departments. It requires no management overhead and can be deployed with ease to begin automatic monitoring for potential issues. This system ensures that appliances remain updated and resolves complications stemming from VSS services and third-party VSS providers that pose risks to backups. Built to quickly adapt, Helix learns to manage a broader range of use cases and common troubleshooting scenarios, drawing from Unitrends' extensive 30-year experience. Additionally, as a SaaS solution, Helix integrates smoothly with both on-premises and cloud environments protected by Unitrends backup appliances, thus creating a robust safety net for data protection. As technology advances, Helix is poised to evolve accordingly, guaranteeing that your backup processes are not only resilient but also highly efficient. This ongoing improvement will help organizations stay ahead of potential threats to their data integrity.

What is BMC Helix ITSM?

BMC Helix ITSM is a comprehensive, AI-powered service management solution engineered to help enterprises modernize support operations and improve service delivery at scale. It integrates core ITSM practices with agentic AI capabilities that automate tasks, enhance decision-making, and accelerate root-cause identification. The platform captures and centralizes organizational knowledge, enabling faster issue resolution and more effective self-service experiences. Conversational AI assistants support users wherever they work, reducing ticket volume while improving overall satisfaction. AI-driven incident clustering helps teams detect major issues early, while smart change risk analysis increases deployment confidence and reduces the likelihood of service failures. Teams benefit from improved collaboration through AI-enhanced ChatOps and guided swarming workflows. Integrated discovery and AIOps provide deep visibility into service dependencies, allowing teams to diagnose problems more accurately. Knowledge capture automatically documents resolutions, strengthening organizational intelligence over time. With unified service and operations management, enterprises achieve faster resolution times and more resilient services. The platform ultimately empowers IT teams to deliver consistent, scalable, and proactive support across the entire digital landscape.

Media

Media

Integrations Supported

Microsoft 365
Microsoft Azure
Microsoft Hyper-V
Microsoft Office 2021
VMware Cloud

Integrations Supported

BMC Helix Operations Management
Cutover
InsightAppSec
Kovair QuickSync
OpsHub
Planview Hub
Rally Software
Salesforce Data 360
SymphonyAI Apex
Xurrent
tryvium

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Windows
On-Prem

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars

Company Facts

Organization Name

Unitrends

Company Location

United States

Company Website

www.unitrends.com/products/unitrends-helix

Company Facts

Organization Name

BMC Helix

Date Founded

2025

Company Location

United States

Company Website

www.helixops.ai/products/bmc-helix-itsm.html

Categories and Features

Data Center Backup

Not specified

SaaS Backup

Not specified

Categories and Features

AI-Powered ITSM Tools

Not specified

Change Management

Change Planning
Compliance Management

ITSM

Change Management
Incident Management
Problem Management

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Self Service Portal

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