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What is Univex Business?

We can have you up and running with online sales in no time. Our seamless integration of your brick-and-mortar store with an online platform eliminates the burden of duplicate data entry and any inconsistencies that may arise. Consider us your all-in-one provider for retail solutions. We supply a wide array of services, including software, websites, hardware, and consumables, ensuring that every component functions together perfectly from the very beginning. Our expertise also encompasses data migration and employee retraining, enabling you to maintain operations without any downtime. With our approachable specialists available for local phone support seven days a week, you can count on us to go the extra mile for your operational needs. Moreover, special orders refer to those unique items that your customers wish to buy but are not currently in stock, requiring a specific order just for them. What was once a common practice in retail, special ordering has evolved into a vital service that significantly boosts customer satisfaction, making it an indispensable aspect of modern retail strategy. Establishing a reliable system for managing these orders can further enhance the shopping experience for your clientele.

What is Swan Retail System?

The Swan Retail System (SRS) is a robust omnichannel retail management solution that integrates customer order processing, inventory management, accounting, merchandising, supply chain logistics, and e-commerce capabilities into a single platform. It supports a range of inventory types, such as units, financial products, catalogs, kits, and non-stock items, providing real-time updates on stock levels for both in-store and online sales, along with alerts for when restocking is necessary. In addition, the system manages the complete purchasing and logistics workflow, efficiently handling everything from purchase orders and vendor coordination to tracking containers, managing warehouses, and ensuring timely delivery. SRS easily connects with electronic point of sale (EPOS) systems, customer loyalty programs, e-commerce solutions like WooCommerce and Shopify, as well as CRM and accounting tools, creating a unified database and centralized management for both online and physical retail operations. Designed for a wide array of retail sectors including furniture, home goods, garden centers, department stores, and specialty shops, it also supports different types of customer accounts, such as trade, employee, and store cards. Ultimately, SRS strives to optimize operational processes and elevate the shopping experience for customers across all retail platforms, making it an invaluable asset for retailers looking to enhance their service quality.

Media

Media

Integrations Supported

Integrations Supported

Fetchify
Mailchimp
Maxoptra
Omnisend
Sage 100
Shopify
Visualsoft eCommerce
WooCommerce
ZeroBounce

API Availability

API Availability

Pricing Information

$300 per month

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Windows

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Univex Electronics

Date Founded

1979

Company Location

Australia

Company Website

www.univex.com

Company Facts

Organization Name

Swan Retail

Date Founded

2004

Company Location

United Kingdom

Company Website

www.swanretail.co.uk/swan-retail-system/

Categories and Features

eCommerce

CRM
Channel Management
Data Security
Email Marketing
Inventory Management
Kitting
Multi-Store Management
Promotions Management
Returns Management
Reviews Management
SEO Management
Templates

Point of Sale

Barcode Scanning
Commission Management
Customer Account Profiles
Discount Management
Electronic Signature
Gift Card Management
Multi-Location
Retail POS
Returns Management

Retail Management

CRM
Commission Management
Email Marketing
Loyalty Program
Mail Order
Multi-Location
Order Management
Purchase Order Management
Reporting/Analytics
Returns Management
eCommerce

Categories and Features

Retail Management

Not specified

Retail POS Systems

Not specified

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