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Ratings and Reviews 0 Ratings
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What is Unthread?
Unthread offers an efficient way to handle conversations by automatically transforming them into tickets, utilizing AI to swiftly prioritize, assign, and resolve issues. Every new conversation is meticulously tracked as a ticket, complete with assignments and notifications to prevent any oversight. Improve your response times by taking advantage of advanced assignment logic and clearly defined escalation paths. By integrating your Slack communications with various platforms like task managers, CRM systems, HRIS, and marketing tools, you can achieve a more streamlined workflow. As customers interact through Slack, your team reaps the benefits of a powerful ticketing system that helps manage the workflow, trigger automation, and seamlessly switch between human and AI responses. Understanding that not every message carries the same weight, Unthread empowers users to prioritize urgent tickets, easily involve team members, and escalate matters to adhere to SLA standards. Incoming tickets are automatically sorted into categories, allowing for insightful analysis of response and resolution times by category, which aids in pinpointing gaps in your documentation. Unthread acts as a comprehensive inbox that aggregates tickets and insights from all channels your customers use, equipping your team to deliver outstanding service. In addition to improving operational efficiency, this tool significantly boosts customer satisfaction through prompt and effective responses, ensuring a positive experience for all users. Ultimately, Unthread stands as an indispensable asset for businesses aiming to excel in their customer service endeavors.
What is PwC Resolution Queue?
Resolution Queue is an innovative and flexible software tool crafted to streamline the management of healthcare accounts receivable (A/R) remediation workflows. A standout feature within Resolution Queue is Instilling Quality, a quality assurance component that delivers an impartial evaluation of user follow-up actions, ensuring that accounts receive the necessary attention efficiently. These capabilities can operate in tandem or be acquired separately, catering to your specific needs. Our extensive collaboration with healthcare providers has yielded crucial insights that guided the creation of Resolution Queue, facilitating the automation of the allocation and monitoring of A/R assignments to personnel, which in turn enhances cash collections and accelerates account resolutions. With Resolution Queue at your disposal, you can prioritize accounts based on your operational strategy. Work queues can be pre-configured or created spontaneously, drawing from a variety of data points such as payer details, account groups, outstanding debts, and account age, among others. By harnessing these tailored options, users can effectively navigate their A/R processes and significantly improve their financial performance. Ultimately, the adaptability of Resolution Queue allows for a personalized approach to managing healthcare finances, ensuring that each provider can meet their unique challenges head-on.
Integrations Supported
Asana
HubSpot CRM
HubSpot Customer Platform
Jira
Notion
Okta
Salesforce
Slack
Zapier
Integrations Supported
Asana
HubSpot CRM
HubSpot Customer Platform
Jira
Notion
Okta
Salesforce
Slack
Zapier
API Availability
Has API
API Availability
Has API
Pricing Information
$50 per month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Unthread
Company Location
United States
Company Website
unthread.io
Company Facts
Organization Name
PwC
Date Founded
1998
Company Location
United Kingdom
Company Website
www.pwc.com/us/en/products/resolution-queue.html