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What is Unwrap?

Unwrap is a cutting-edge customer intelligence platform powered by AI that transforms unstructured customer feedback into valuable insights. By aggregating data from various sources, it employs its distinctive AI features to analyze, categorize, and synthesize feedback, consistently delivering crucial insights. The platform boasts a user-friendly dashboard that automatically highlights key findings and identifies emerging trends, coupled with a feedback assistant that allows users to engage with AI for more profound data analysis. Users also receive real-time alerts for any unexpected anomalies and breaches of predetermined thresholds. Moreover, Unwrap includes a feedback responder function that keeps customers updated on the solutions implemented directly within the platform. The robust reporting tools enable users to convert insights into actionable strategies, accelerating improvements effectively. Additionally, Unwrap's API ensures that diverse feedback sources—be they public, private, or custom—can be seamlessly integrated, enriching the overall user experience. Through this holistic approach, organizations can harness customer feedback strategically, fostering an environment of continuous enhancement and growth. This capability not only empowers businesses to stay responsive to customer needs but also cultivates stronger relationships with their clientele.

What is SentiSum?

SentiSum leverages advanced machine learning techniques to expertly classify and label diverse customer communication channels with exceptional accuracy. With our adaptable insights dashboard, transforming customer feedback into actionable intelligence becomes a seamless process. Engineered with natural language processing driven by machine learning, SentiSum guarantees a high degree of precision in interpreting and tagging customer interactions. The tags produced by SentiSum are reliable and can play a pivotal role in driving significant strategic changes within your organization. By deriving detailed and actionable insights from customer conversations, you can effectively manage and prioritize support tickets according to their sentiment and relevant topics. SentiSum allows for thorough analysis of all CSAT and NPS surveys, ensuring you capture a complete overview of customer opinions. Additionally, it has the capability to automatically turn negative reviews or social media mentions into actionable tickets, streamlining your response process. Not only does SentiSum improve the accuracy and granularity of your ticket tags, but it also converts those tags into easily digestible insights. This feature enables you to back new projects with robust quantitative data, enhancing the chances of positively influencing customer experiences. Furthermore, the automation of the tagging process by SentiSum significantly enhances contact reporting efficiency, allowing your team to focus on strategic tasks rather than manual tagging. In this way, SentiSum not only optimizes operational workflows but also elevates the overall quality of customer service provided.

Media

Media

Integrations Supported

Intercom
Zendesk
Airbnb
Alexa
App Store
Capital One Merchant Services
GitHub
Google Calendar
Okta
Reddit
Snowflake

Integrations Supported

Intercom
Zendesk
Dixa
Freshdesk
Google Play
Gorgias
Slack
SurveyMonkey Apply
Tripadvisor
Trustpilot
Zonka Feedback

API Availability

Has API

API Availability

Pricing Information

$12,000 per year
Free Version

Pricing Information

$3000 per month
Every SentiSum plan gives you AI-powered insights into customer conversations.

As you move up, the platform evolves from understanding what’s happening to powering how your organization responds.

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Unwrap.ai

Date Founded

2022

Company Location

United States

Company Website

www.unwrap.ai/

Company Facts

Organization Name

SentiSum

Company Location

United Kingdom

Company Website

www.sentisum.com

Categories and Features

AI Tools

Not specified

Customer Feedback

Not specified

Categories and Features

Customer Feedback

Not specified

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