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Ratings and Reviews 0 Ratings
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What is Uplight?
Energy firms carry an essential duty to provide efficient, economical, and sustainable energy solutions to the communities they cater to. Uplight is eager to contribute significantly to this mission. By connecting energy providers with their decarbonization goals, Uplight presents a holistic platform that enhances customer engagement, activation, and energy consumption management. Partnering with more than 80 prominent electric and gas utilities worldwide, we bring unmatched expertise, innovation, and scale to our efforts. Uplight motivates energy providers to develop more creative strategies to achieve their sustainability objectives. Our collaborative model is intended to ensure success, as we share the mutual aim of advancing more affordable and cleaner energy alternatives. While this ambitious target presents challenges, together we can realize it. Additionally, Uplight proudly holds the distinction of being a certified B corporation, embodying the highest benchmarks for businesses dedicated to nurturing a more inclusive and sustainable economy. In alignment with these principles, we have established a bold environmental goal to reduce CO2 emissions by over 100 million metric tons, reflecting our commitment to a brighter future for everyone. Ultimately, our collective efforts aspire to reshape the energy landscape for the benefit of future generations, fostering a lasting impact on the planet.
What is Bidgely?
A significant reduction of 50% in calls concerning high bills has been observed, alongside a rise in customer satisfaction. Businesses can effectively anticipate and mitigate the need for customer support by proactively identifying potential issues. By sending timely, clear, and actionable notifications, they can engage customers before concerns arise, thereby reducing the volume of incoming inquiries. Moreover, a customized explanation for higher-than-usual bills can help customers adjust to fluctuations in their energy consumption. Informing clients about forthcoming seasonal changes and sharing energy-saving tips can further elevate their overall experience. Leveraging technology, integration with smart voice assistants such as Google Home and Amazon Echo offers personalized insights, allowing customers to inquire about billing, outages, appliance usage, projected costs, and available utility programs. On the other hand, customer service representatives often encounter difficulties when addressing billing issues, which can result in costly escalations and unneeded service calls. To combat this, the Bidgely Bill Analyzer, an AI-enhanced resource for customer service agents, provides comprehensive insights into individual customer appliance usage, boosting both service efficiency and effectiveness. This forward-thinking strategy not only enhances the quality of customer interactions but also empowers agents to resolve issues more rapidly, ensuring a smoother overall service experience for clients. Ultimately, the combination of proactive communication and advanced analytical tools fosters a more satisfied customer base while optimizing service operations.
Integrations Supported
Databricks
Itron Enterprise Meter Data Management
Salesforce
Snowflake
Integrations Supported
Databricks
Itron Enterprise Meter Data Management
Salesforce
Snowflake
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Uplight
Company Location
United States
Company Website
uplight.com/solutions/
Company Facts
Organization Name
Bidgely
Date Founded
2011
Company Location
United States
Company Website
www.bidgely.com
Categories and Features
Energy Management
Benchmarking
Bill Audit
Bill Database
Bill Importing
Budgeting & Forecasting
Compliance Management
Contract Management
Cost / Use Reporting
Emissions Monitoring
Energy Price Analysis
Facility Scheduling
Greenhouse Gas Tracking
Load Control
Load Forecasting
Meter Tracking
Risk Management
Weather Normalization
Utility Billing
ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management
Categories and Features
Utility Management Systems
Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management