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What is Uplight?

Energy firms carry an essential duty to provide efficient, economical, and sustainable energy solutions to the communities they cater to. Uplight is eager to contribute significantly to this mission. By connecting energy providers with their decarbonization goals, Uplight presents a holistic platform that enhances customer engagement, activation, and energy consumption management. Partnering with more than 80 prominent electric and gas utilities worldwide, we bring unmatched expertise, innovation, and scale to our efforts. Uplight motivates energy providers to develop more creative strategies to achieve their sustainability objectives. Our collaborative model is intended to ensure success, as we share the mutual aim of advancing more affordable and cleaner energy alternatives. While this ambitious target presents challenges, together we can realize it. Additionally, Uplight proudly holds the distinction of being a certified B corporation, embodying the highest benchmarks for businesses dedicated to nurturing a more inclusive and sustainable economy. In alignment with these principles, we have established a bold environmental goal to reduce CO2 emissions by over 100 million metric tons, reflecting our commitment to a brighter future for everyone. Ultimately, our collective efforts aspire to reshape the energy landscape for the benefit of future generations, fostering a lasting impact on the planet.

What is Bidgely?

A significant reduction of 50% in calls concerning high bills has been observed, alongside a rise in customer satisfaction. Businesses can effectively anticipate and mitigate the need for customer support by proactively identifying potential issues. By sending timely, clear, and actionable notifications, they can engage customers before concerns arise, thereby reducing the volume of incoming inquiries. Moreover, a customized explanation for higher-than-usual bills can help customers adjust to fluctuations in their energy consumption. Informing clients about forthcoming seasonal changes and sharing energy-saving tips can further elevate their overall experience. Leveraging technology, integration with smart voice assistants such as Google Home and Amazon Echo offers personalized insights, allowing customers to inquire about billing, outages, appliance usage, projected costs, and available utility programs. On the other hand, customer service representatives often encounter difficulties when addressing billing issues, which can result in costly escalations and unneeded service calls. To combat this, the Bidgely Bill Analyzer, an AI-enhanced resource for customer service agents, provides comprehensive insights into individual customer appliance usage, boosting both service efficiency and effectiveness. This forward-thinking strategy not only enhances the quality of customer interactions but also empowers agents to resolve issues more rapidly, ensuring a smoother overall service experience for clients. Ultimately, the combination of proactive communication and advanced analytical tools fosters a more satisfied customer base while optimizing service operations.

Media

Media

Integrations Supported

Integrations Supported

Databricks
Itron Enterprise Meter Data Management
Salesforce
Snowflake

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
On-Prem

Customer Service / Support

Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Uplight

Company Location

United States

Company Website

uplight.com/solutions/

Company Facts

Organization Name

Bidgely

Date Founded

2011

Company Location

United States

Company Website

www.bidgely.com

Categories and Features

Energy Management

Not specified

Smart Grid

Not specified

Smart Utilities

Not specified

Utility Billing

Not specified

Categories and Features

Utility Management Systems

Customer Management
Demand Planning
Electricity
Natural Gas

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