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What is Uptime?
Uptime is an advanced media monitoring platform crafted to facilitate well-informed strategic decisions, offering a holistic approach to news curation that leverages machine learning to eliminate irrelevant data from both international and local sources. Our flexible AI-powered system for social listening and media monitoring provides you with exceptional insights whenever needed. You can seamlessly monitor brand mentions and hashtags while creating personalized news feeds to stay updated on trends across the internet and social networks. Are you still engaged in the tedious task of manually searching news websites and social media platforms to find information regarding your brand, competitors, or prospective clients to maintain a current market perspective? With our comprehensive media monitoring and social listening tool, you can detect vital signals and react promptly to emerging situations. Our robust news monitoring functionality keeps you in the loop on all business and financial developments, enabling you to pinpoint and tackle potential risks right from their inception. By employing our platform, you can safeguard against market fluctuations, shifts in regulations, and competitive obstacles that could impede your financial decision-making, thus equipping your business to flourish in an ever-evolving landscape. Moreover, staying ahead of the competition is crucial, and our platform ensures you have the edge needed to navigate challenges effectively.
What is Sprinklr Insights?
Sprinklr Insights is a cutting-edge consumer intelligence platform powered by AI that provides businesses with real-time insights into consumers, competitors, and the market across more than 30 channels, all while filtering out the extraneous noise. This platform integrates essential listening and intelligence functionalities such as social monitoring, brand tracking, Voice of the Customer, crisis management, and competitive analysis into one cohesive system, transforming scattered dialogues from social media, digital platforms, news outlets, and review sites into clear, actionable insights. With over ten years of specialized AI development for analyzing unstructured data, Sprinklr Insights empowers brands to gain a deeper understanding of their audiences, safeguard their reputation, and make informed, data-driven decisions.
Key Features
Comprehensive Channel Integration: Offers access to over 30 social and digital platforms, 400,000 media sources, and more than a billion websites and review sites, along with the capability to incorporate owned data, providing a holistic view of customer feedback.
Market Conversation Monitoring: Enables users to track discussions across diverse channels, featuring insights from 400K+ media sources and 1B+ websites, ensuring a complete perspective on market dynamics.
Reputation Management and Brand Tracking: Allows businesses to monitor mentions, key performance indicators, sentiment, and trends, while assessing brand perception relative to competitors.
Customer Feedback Insights: Gathers opinions on products and services, identifies emerging trends, recognizes essential consumer needs, and efficiently manages online reputation.
Crisis Management and PR Monitoring: Identifies potential reputation risks early, delivers real-time notifications, and directs insights to relevant teams for swift action.
Emotion and Sentiment Detection: Utilizes AI to analyze sentiment and emotions across text, audio, video, and images, providing over 90% accuracy in contextual insights.
Competitor Performance Analysis: Evaluates engagement, sentiment, and performance metrics against rival brands, giving companies a strategic advantage in their market positioning.
Integrations Supported
Discord
Facebook
Google Analytics
Instagram
Mailchimp
Oracle Cloud Infrastructure
Reddit
Slack
Snapchat
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided
Pricing Information
Custom quote-based pricing
Supported Platforms
SaaS
Supported Platforms
SaaS
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
Company Facts
Organization Name
Xtract.io
Company Location
United States
Company Website
www.xtract.io/platforms/media-monitoring
Company Facts
Organization Name
Sprinklr
Date Founded
2009
Company Location
United States
Company Website
www.sprinklr.com/products/consumer-intelligence/
Categories and Features
Media Monitoring
Not specified
Categories and Features
AI Review Management
Not specified
Brand Intelligence
Not specified
Brand Management
Not specified
Media Monitoring
Alerts / Notifications
Dashboards / Reporting
Social Media Monitoring
Reputation Management
Sentiment Analysis
Social Media Monitoring
Social Listening
Not specified