Ratings and Reviews 5 Ratings

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ease
features
design
support

Ratings and Reviews 0 Ratings

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features
design
support

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What is Upwork?

Engage with top-notch professionals confidently through the largest remote talent marketplace available today. Effortlessly connect with highly sought-after independent contractors and specialized agencies, and see why Upwork talent is highly rated at 4.8 out of 5 from over a million reviews. Whether you require a one-off project or are seeking long-term collaborations supported by Upwork Payroll, you have the flexibility to customize contracts that meet your business goals and can easily adapt them as your needs change. With millions of reviews at your fingertips, you can rely on authentic evaluations of candidates' previous work from companies that share your industry. Upwork stands out by ensuring that the reviews you access are linked to real projects that have been successfully completed, providing peace of mind in your hiring decisions. You will also receive excellent support throughout the entire process, from creating job postings and shortlisting candidates to onboarding and integrating into your company. Moreover, the platform offers a personalized solution that aligns with your contingent worker policies, equipping you with essential protections including compliance and risk mitigation concerning results, intellectual property, and data security. This all-encompassing strategy not only streamlines your recruitment efforts but also cultivates a more organized and secure work atmosphere, ultimately enhancing overall productivity. By choosing Upwork, you are investing in a hiring experience that prioritizes quality and reliability.

What is Hiver?

Hiver is a customer support platform designed for Gmail, enabling teams to work together on shared inboxes like orders@, services@, and support@. Seamlessly integrating with Gmail, it provides a simple and intuitive method for teams to manage customer email interactions effectively. This tool enhances collaboration among customer service teams and guarantees that inquiries are addressed quickly by the appropriate personnel. With a diverse user base of over 1500 organizations, including both established enterprises and innovative startups, Hiver supports renowned companies such as Flexport, Lonely Planet, and Upwork. Its versatility makes it a valuable asset for any team looking to streamline their email communication processes.

Media

Media

Integrations Supported

Slack
Stackreaction
Zapier
BigIdeasDB
Careers Worldwide
Contra
Delta Lake
Desktop.com
Feeder
Gradient Works
Hurdlr
Indent
Mynd
ProvenExpert.com
Rambox
RepliQ
Shift
Syften
Vollna
Wufoo

Integrations Supported

Slack
Stackreaction
Zapier
BigIdeasDB
Careers Worldwide
Contra
Delta Lake
Desktop.com
Feeder
Gradient Works
Hurdlr
Indent
Mynd
ProvenExpert.com
Rambox
RepliQ
Shift
Syften
Vollna
Wufoo

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$15 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Upwork Global

Date Founded

2015

Company Location

United States

Company Website

www.upwork.com

Company Facts

Organization Name

Hiver

Date Founded

2011

Company Location

United States

Company Website

hiverhq.com

Categories and Features

Freelance Management

Anonymous Talent Search
Chat / Messaging
Consolidated Billing & Invoicing
Contract Management
Custom Payments
Internship Management
Job Posting / Job Board
Payment Management
Portfolio Screening
Progress / Time Tracking
Project Management
Talent Matching Algorithm
Talent Vetting
Task Management

Recruiting

Assessments
Background Screening
CRM
Interaction Tracking
Internal HR
Interview Management
Job Board Posting
Job Requisition
Onboarding
Recruiting Firms
Reference Checking
Resume Parsing
Self Service Portal

Categories and Features

Collaboration

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Email Management

Data Recovery
Email Archiving
Email Monitoring
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Remote Work

Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing

Task Management

Collaboration
Create Subtasks
Gamification
Gantt Charts
Mobile Access
Percent-Complete Tracking
Progress Tracking
Recurring Tasks
Reporting/Analytics
Spreadsheet View
Task Board View
Task Planning
Task Scheduling
Task Tracking
Time Tracking
To-Do List View

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