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What is Upwork?

Engage with top-notch professionals confidently through the largest remote talent marketplace available today. Effortlessly connect with highly sought-after independent contractors and specialized agencies, and see why Upwork talent is highly rated at 4.8 out of 5 from over a million reviews. Whether you require a one-off project or are seeking long-term collaborations supported by Upwork Payroll, you have the flexibility to customize contracts that meet your business goals and can easily adapt them as your needs change. With millions of reviews at your fingertips, you can rely on authentic evaluations of candidates' previous work from companies that share your industry. Upwork stands out by ensuring that the reviews you access are linked to real projects that have been successfully completed, providing peace of mind in your hiring decisions. You will also receive excellent support throughout the entire process, from creating job postings and shortlisting candidates to onboarding and integrating into your company. Moreover, the platform offers a personalized solution that aligns with your contingent worker policies, equipping you with essential protections including compliance and risk mitigation concerning results, intellectual property, and data security. This all-encompassing strategy not only streamlines your recruitment efforts but also cultivates a more organized and secure work atmosphere, ultimately enhancing overall productivity. By choosing Upwork, you are investing in a hiring experience that prioritizes quality and reliability.

What is Hiver?

Hiver is a customer support platform designed for Gmail, enabling teams to work together on shared inboxes like orders@, services@, and support@. Seamlessly integrating with Gmail, it provides a simple and intuitive method for teams to manage customer email interactions effectively. This tool enhances collaboration among customer service teams and guarantees that inquiries are addressed quickly by the appropriate personnel. With a diverse user base of over 1500 organizations, including both established enterprises and innovative startups, Hiver supports renowned companies such as Flexport, Lonely Planet, and Upwork. Its versatility makes it a valuable asset for any team looking to streamline their email communication processes.

Media

Media

Integrations Supported

Slack
Stackreaction
Zapier
BigIdeasDB
Careers Worldwide
Delta Lake
Feeder
LeadsBridge
Mynd
Rambox
RepliQ
Shift
Shopia
Syften
Toptal
Vollna
Workato

Integrations Supported

Slack
Stackreaction
Zapier
Aircall
Workers by Delos
Wufoo

API Availability

Has API

API Availability

Pricing Information

Pricing not provided

Pricing Information

$15 per user per month
- Hiver Lite ($15 per user per month)
- Hiver Pro ($39 per user per month)
- Hiver Elite ($59 per user per month)
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS
Android
iPhone

Customer Service / Support

Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Upwork Global

Date Founded

2015

Company Location

United States

Company Website

www.upwork.com

Company Facts

Organization Name

Hiver

Date Founded

2011

Company Location

United States

Company Website

hiverhq.com

Categories and Features

Crowdsourcing

Not specified

Freelance Management

Anonymous Talent Search
Chat / Messaging
Consolidated Billing & Invoicing
Contract Management
Custom Payments
Job Posting / Job Board
Payment Management
Portfolio Screening
Progress / Time Tracking
Talent Matching Algorithm
Talent Vetting
Task Management

Gig Economy

Not specified

Recruiting

Interaction Tracking
Interview Management
Job Board Posting
Self Service Portal

Categories and Features

AI Customer Service

Not specified

Collaboration

Chat / Messaging
Project Management
Real Time Editing
Task Management

Customer Service

Email Management

Email Management

Email Monitoring
Queue Manager
Response Management
Routing
Shared Inboxes

Help Desk

Incident Management
Knowledge Base
Live Chat
Real-time Chat

Issue Tracking

Not specified

Remote Work

Not specified

Task Management

Collaboration
Create Subtasks
Mobile Access
Progress Tracking
Reporting/Analytics
Task Board View
Task Tracking
To-Do List View

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