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What is UrbanBuz?
Unify all customer touchpoints into a singular, all-encompassing platform through our powerful API, effectively bridging both digital and physical experiences while weaving customer service into the entire customer journey and beyond. Identify the specific types of data to collect based on brand and channel to ensure that only relevant information regarding customer interactions is captured. Each individual customer will receive a customized microsite, granting them easy access to their transaction history, vouchers, offers, benefits, and profile updates with minimal effort. Allow customers to securely retrieve their data from any location at any time, promoting both convenience and a sense of trust. Track the influx of new customers by monitoring their registrations, categorized by country, brand, branch, and channel. Set clear performance metrics for your staff to link customers with their transactions and track their advancement in real-time. Conduct a thorough analysis of your customer demographics by country, brand, and branch utilizing the accumulated data, which will deepen your insight into customer behaviors and preferences. This comprehensive strategy not only enhances operational efficiency but also cultivates stronger connections with your clientele by ensuring their data is easily accessible and actionable, ultimately leading to improved customer loyalty and satisfaction. By prioritizing the seamless integration of customer experiences and data management, businesses can truly elevate their service levels.
What is CrossEngage?
CrossEngage empowers businesses to forge enduring and meaningful relationships with their customers. Through its innovative Customer Data and Prediction Platform, brands can efficiently pinpoint, prioritize, and engage their target customer segments. By utilizing artificial intelligence and a predictive customer relationship management system, this software as a service (SaaS) solution assesses the financial implications and urgency of connecting with customers. As a result, businesses can deliver more tailored and impactful customer experiences, ultimately boosting customer lifetime value and return on investment, while fostering loyalty and satisfaction among their clientele.
Integrations Supported
AccessOwl
ActiveCampaign
Emarsys
Facebook
Gmail
Google Analytics
Instagram
Lob
Mailchimp Transactional Email (Mandrill)
Mailgun
API Availability
API Availability
Pricing Information
$150.00/month
Pricing Information
Individual pricing model according to the volume of data used
Supported Platforms
SaaS
Supported Platforms
SaaS
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Documentation Hub
Online Training
Training Options
Documentation Hub
Online Training
On-Site Training
Company Facts
Organization Name
UrbanBuz
Date Founded
2012
Company Location
United Arab Emirates
Company Website
www.urbanbuz.com
Company Facts
Organization Name
CrossEngage
Date Founded
2015
Company Location
Germany
Company Website
www.crossengage.io
Categories and Features
Customer Engagement
Analytics
Churn Management
Communication Management
Feedback Collection
Gamification
Categories and Features
Artificial Intelligence
For Sales
For eCommerce
Machine Learning
Predictive Analytics
Process/Workflow Automation
Audience Intelligence
AI / Machine Learning
Audience Segmentation
Trend Tracking
Campaign Management
Channel Management
Contact Database
Email Marketing
Event Triggered Actions
Multi-Campaign
CRM
Email Marketing
Lead Scoring
Marketing Automation Integration
Segmentation
Social Media Integration
Customer Data Platforms (CDP)
Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling
Customer Engagement
Analytics
Churn Management
Communication Management
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Multi-Channel Collection
Marketing Automation
A/B Testing
Analytics / ROI Tracking
Drip Campaigns
Dynamic Content
Landing Pages / Web Forms
Lead Scoring
Sales Intelligence
Search Marketing
Segmentation
Social Marketing
Website Visitor Tracking
Predictive Analytics
AI / Machine Learning
Data Mining
Demand Forecasting
Modeling & Simulation