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What is UrbanBuz?
Unify all customer touchpoints into a singular, all-encompassing platform through our powerful API, effectively bridging both digital and physical experiences while weaving customer service into the entire customer journey and beyond. Identify the specific types of data to collect based on brand and channel to ensure that only relevant information regarding customer interactions is captured. Each individual customer will receive a customized microsite, granting them easy access to their transaction history, vouchers, offers, benefits, and profile updates with minimal effort. Allow customers to securely retrieve their data from any location at any time, promoting both convenience and a sense of trust. Track the influx of new customers by monitoring their registrations, categorized by country, brand, branch, and channel. Set clear performance metrics for your staff to link customers with their transactions and track their advancement in real-time. Conduct a thorough analysis of your customer demographics by country, brand, and branch utilizing the accumulated data, which will deepen your insight into customer behaviors and preferences. This comprehensive strategy not only enhances operational efficiency but also cultivates stronger connections with your clientele by ensuring their data is easily accessible and actionable, ultimately leading to improved customer loyalty and satisfaction. By prioritizing the seamless integration of customer experiences and data management, businesses can truly elevate their service levels.
What is Howazit?
Evaluate customer experience metrics like NPS, CSAT, and CES, then implement informed strategies based on the feedback gathered to enhance both customer satisfaction and overall business outcomes.
Strive to find an equilibrium between delivering an exceptional user experience and gathering pertinent data by soliciting insights from customers.
Throughout the complete customer journey, the Howazit business logic engine facilitates sophisticated customization options that cater to individual preferences.
This approach not only personalizes interactions but also ensures that businesses can adapt to the evolving needs of their clients.
Integrations Supported
Eloqua
Intercom
Kigo
Mews
Microsoft Dynamics 365
Optima
Priority Software
Salesforce
Tanda
Twilio
API Availability
API Availability
Has API
Pricing Information
$150.00/month
Pricing Information
$150/month
Free Trial Offered?
Supported Platforms
SaaS
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
Linux
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Online Training
Training Options
Documentation Hub
Online Training
On-Site Training
Company Facts
Organization Name
UrbanBuz
Date Founded
2012
Company Location
United Arab Emirates
Company Website
www.urbanbuz.com
Company Facts
Organization Name
Howazit
Date Founded
2013
Company Location
Israel
Company Website
www.howazit.com
Categories and Features
Customer Engagement
Analytics
Churn Management
Communication Management
Feedback Collection
Gamification
Categories and Features
Chatbot
Not specified
Customer Engagement
Analytics
Churn Management
Communication Management
Content Syndication
Feedback Collection
Live Chat
Video Content
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Survey Management
Guest Messaging
Not specified
Lead Nurturing
Not specified
Live Chat
Canned Responses
Proactive Chat
Screen Sharing
Third Party Integration
Website Visitor Tracking
NPS
Not specified
Patient Engagement
Not specified
Reputation Management
Review Generation
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video