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What is UrbanBuz?
Unify all customer touchpoints into a singular, all-encompassing platform through our powerful API, effectively bridging both digital and physical experiences while weaving customer service into the entire customer journey and beyond. Identify the specific types of data to collect based on brand and channel to ensure that only relevant information regarding customer interactions is captured. Each individual customer will receive a customized microsite, granting them easy access to their transaction history, vouchers, offers, benefits, and profile updates with minimal effort. Allow customers to securely retrieve their data from any location at any time, promoting both convenience and a sense of trust. Track the influx of new customers by monitoring their registrations, categorized by country, brand, branch, and channel. Set clear performance metrics for your staff to link customers with their transactions and track their advancement in real-time. Conduct a thorough analysis of your customer demographics by country, brand, and branch utilizing the accumulated data, which will deepen your insight into customer behaviors and preferences. This comprehensive strategy not only enhances operational efficiency but also cultivates stronger connections with your clientele by ensuring their data is easily accessible and actionable, ultimately leading to improved customer loyalty and satisfaction. By prioritizing the seamless integration of customer experiences and data management, businesses can truly elevate their service levels.
What is Thnks?
To foster a more profound connection with your customers and inspire them to become passionate advocates for your brand, think about utilizing Thnks to enhance client relationships, bolster brand loyalty, and express gratitude that truly resonates with your audience. For example, when hosting a virtual training session, consider delighting your participants with a power lunch delivered ahead of time, allowing them to savor a meal while engaging with your presentation, thus transforming it into a captivating lunch and learn experience! While errors can occur, how you choose to address them can leave a lasting impression on your clients; bring some levity to the situation and convey your apologies in a playful manner, like sending an ‘eggstra’ sorry sandwich for breakfast. Additionally, whether celebrating professional milestones or personal achievements in your clients’ lives, Thnks provides a range of thoughtful gifts to express your congratulations! Among the popular options are cocktail kits that come with everything needed for your client’s favorite drink, ensuring each celebration is both personal and memorable. By incorporating such imaginative gestures into your customer interactions, you not only make them feel valued but also enhance their perception of your brand positively. Ultimately, these personalized experiences can significantly strengthen the loyalty and advocacy of your customer base.
Integrations Supported
Gmail
Google Chrome
X (Twitter)
API Availability
Has API
API Availability
Has API
Pricing Information
$150.00/month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
UrbanBuz
Date Founded
2012
Company Location
United Arab Emirates
Company Website
www.urbanbuz.com
Company Facts
Organization Name
Thnks
Company Location
United States
Company Website
www.thnks.com/customer-engagement
Categories and Features
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Categories and Features
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Employee Recognition
Goals
Leaderboards / Activity Tracking
Manager-to-Peer Recognition
Mention Management
Nominations
Peer-to-Peer Recognition
Performance Management
Rewards Catalog
Rewards Points
Social Recognition
eCards