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What is Usabilla?
Elevate your online presence by harnessing insights from your customers. Collect immediate feedback across all your digital platforms to enhance the customer journey significantly. Utilize this information to investigate the underlying causes of your data patterns. Ask relevant questions to users at pivotal moments during their experience, equipping you to make informed decisions. By gathering real-time insights, you can effectively optimize your website. Replace assumptions with actionable data derived from visitor interactions, allowing you to discern what works well and, importantly, what requires improvement, which in turn will facilitate proactive upgrades to your website's conversion rates. Furthermore, gather in-app feedback to enrich the user experience of your mobile application. By integrating feedback tools seamlessly into your app and engaging users at key moments, you can identify enhancements that result in much-desired 5-star ratings in app stores. Go beyond simply monitoring open and click-through rates; uncover how users perceive the content you offer and use their feedback to propel improvements. Ultimately, establishing a continuous feedback loop will not only sharpen your digital strategy but also nurture stronger connections with your audience, ensuring that their needs are met and expectations surpassed. This approach can lead to increased customer loyalty and satisfaction.
What is SentiSum?
SentiSum leverages advanced machine learning techniques to expertly classify and label diverse customer communication channels with exceptional accuracy. With our adaptable insights dashboard, transforming customer feedback into actionable intelligence becomes a seamless process. Engineered with natural language processing driven by machine learning, SentiSum guarantees a high degree of precision in interpreting and tagging customer interactions. The tags produced by SentiSum are reliable and can play a pivotal role in driving significant strategic changes within your organization. By deriving detailed and actionable insights from customer conversations, you can effectively manage and prioritize support tickets according to their sentiment and relevant topics. SentiSum allows for thorough analysis of all CSAT and NPS surveys, ensuring you capture a complete overview of customer opinions. Additionally, it has the capability to automatically turn negative reviews or social media mentions into actionable tickets, streamlining your response process. Not only does SentiSum improve the accuracy and granularity of your ticket tags, but it also converts those tags into easily digestible insights. This feature enables you to back new projects with robust quantitative data, enhancing the chances of positively influencing customer experiences. Furthermore, the automation of the tagging process by SentiSum significantly enhances contact reporting efficiency, allowing your team to focus on strategic tasks rather than manual tagging. In this way, SentiSum not only optimizes operational workflows but also elevates the overall quality of customer service provided.
Integrations Supported
Slack
Zendesk
Adobe Analytics
BlueConic
Chattermill
Contentsquare
Data Virtuality
Google Analytics
API Availability
Has API
API Availability
Pricing Information
Pricing not provided
Free Trial Offered?
Pricing Information
$3000 per month
Every SentiSum plan gives you AI-powered insights into customer conversations.
As you move up, the platform evolves from understanding what’s happening to powering how your organization responds.
As you move up, the platform evolves from understanding what’s happening to powering how your organization responds.
Supported Platforms
SaaS
Android
iPhone
iPad
Supported Platforms
SaaS
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Online Training
Company Facts
Organization Name
SurveyMonkey
Date Founded
1999
Company Location
United States
Company Website
www.usabilla.com
Company Facts
Organization Name
SentiSum
Company Location
United Kingdom
Company Website
www.sentisum.com
Categories and Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Feedback
Not specified
Visual Feedback
Not specified
Categories and Features
Customer Feedback
Not specified