Hotjar Reviews & Ratings

Hotjar

4.8 out of 5 stars

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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Ratings and Reviews 6 Ratings

Total 5 out of 5 stars
ease 4.5 out of 5 stars
features 5 out of 5 stars
design 5 out of 5 stars
support 4.5 out of 5 stars

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What is UserExperior?

Established in 2016, UserExperior is dedicated to empowering clients with innovative tools that significantly improve user experiences on digital platforms. Our platform serves product, development, and UI/UX teams globally, helping them to analyze and enhance the mobile app experience effectively. Located in Mumbai, India, UserExperior focuses on mobile experience analytics and has successfully collaborated with several prominent Fortune 100 companies and distinguished unicorns in the nation. As proud participants in the prestigious NASSCOM 10K startups accelerator, we cherish our growth journey and the positive influence we have on digital enterprises. Our unwavering commitment to innovation compels us to constantly refine the solutions we offer to our esteemed customers, ensuring they remain at the forefront of user experience excellence. Through our efforts, we aspire to set new benchmarks in the realm of mobile analytics.

What is Hotjar?

Achieve a more profound understanding of your website's user experience without becoming inundated with excessive data. Unlike conventional web analytics tools that primarily concentrate on traffic statistics, they often overlook the genuine actions taken by users—this is where Hotjar proves invaluable. By tracking essential metrics such as Customer Satisfaction (CSAT), Net Promoter Score (NPS®), and the Voice of Customer (VOC), you can gain a more accurate picture of user sentiment. Eliminate guesswork by leveraging Session Recordings to see how users engage with your site, which helps you relate to their difficulties. Analyzing user interactions and asking pertinent questions at key moments can significantly boost engagement levels. Hotjar easily integrates with many popular platforms, simplifying the visualization of user behaviors. This visual display of clicks, taps, and scrolling patterns offers critical insights into what motivates users and their preferences. Moreover, observing actual visitor interactions through recordings allows you to pinpoint specific areas that need enhancement, enabling you to better meet your audience's expectations. In the end, Hotjar equips you with the tools necessary to foster a more user-focused experience, ultimately leading to improved satisfaction and loyalty.

Media

Media

Integrations Supported

Canopy
Convert Experiences
CookieYes
DataUnlocker
Dome
Dorik
DrapCode
Hostinger Website Builder
Joomla!
Optimizely One
PrestaShop
QuickSilk
Qwilr
Stackpile
Supermetrics
TrustCommander
Unstack
Versori
Weblium
Zuppler

API Availability

Has API

API Availability

Pricing Information

$99 per month
Free Version = 1,000 sessions per month
Paid Version = 25,000 sessions per month
Free Version

Pricing Information

$99 per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub

Company Facts

Organization Name

UserExperior

Date Founded

2016

Company Location

India

Company Website

www.userexperior.com

Company Facts

Organization Name

Hotjar

Date Founded

2014

Company Location

Malta

Company Website

www.hotjar.com

Categories and Features

Heatmap

Not specified

Web Analytics

Not specified

Categories and Features

Customer Experience

Analytics
Dashboard
Feedback Management
Sentiment Analysis
Survey Management

Customer Feedback

Alerts / Notifications
Behavior Analytics
Screenshot / Screen Capture
User Testing Tools
Video Feedback
Website Feedback

Customer Journey Mapping Tools

Behavioral Analytics
Surveys & Feedback

Customer Retention

Not specified

Heatmap

Behavioral Mapping
Dashboard
Dynamic Maps
Element Analytics
Website Analytics

Marketing Analytics

Customer Journey Mapping
Dashboard
Website Analytics

Session Replay

Eye Tracking
Form Analytics
Heatmaps
Mouse Tracking
Optimization Tools
Session Recording
Surveys
User Experience Analysis
User Feedback
Visitor Segmentation

Survey

Custom Survey URLs
Data Analysis Tools
Mobile Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic

Usability Testing

Not specified

User Research

Not specified

UX

For Mobile
For Websites
Heatmaps
Screen Activity Recording
Usability Testing
User Journeys
User Research

Visual Feedback

Not specified

Web Analytics

Form Analytics
User Interaction Tracking

Website Optimization Tools

Performance Metrics
Problem Area Alerts

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