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What is UserGuiding?
                Easily create engaging product walkthroughs that captivate your users. Our intuitive tool enables you to craft interactive product tours in mere minutes, eliminating the need for any programming expertise. This strategy guarantees a smooth experience for both new and returning customers alike. Effectively illustrate your product's features to newcomers, steering them towards success right from the beginning. You can also highlight and promote new functionalities through customized guides. By reaching targeted user segments at the most effective times, you can significantly boost your conversion rates. In addition, measure customer satisfaction with NPS surveys, allowing you to collect essential feedback. Moreover, empower your users with instant answers by offering interactive user manuals that enhance their experience. This not only aids in their understanding but also fosters a sense of confidence as they navigate through your product. Ultimately, a well-designed walkthrough can transform user engagement and retention, paving the way for long-term success.
            
        
            What is Appcues?
                Transform your offerings into a dynamic catalyst for growth. Create seamless, product-focused experiences that align with user expectations and desires. With Appcues, you can expedite your business's growth trajectory, as exceptional user experiences lead to faster and more profitable advancements. This vision is the foundation of our Product-Led Growth Platform, which streamlines the delivery of outstanding user experiences at scale while centering your organization around the product as its primary growth engine. From the initial assessment to fostering devoted advocates, Appcues equips businesses to design product interactions that enhance customer satisfaction and facilitate scalable growth. Captivate your audience with personalized onboarding experiences that make a lasting impression. Prioritize an extraordinary first interaction by engaging and activating users through delightful, educational, and supportive pathways that help them find value quickly. Boost feature engagement and increase adoption rates by deploying timely, contextual prompts and guided walkthroughs that ensure users remain informed and empowered. Additionally, by honing in on these essential aspects, you elevate your product from merely a tool to a compelling solution that resonates with users, ultimately fostering both satisfaction and lasting loyalty. Your commitment to user experience will not only differentiate your brand but also create a community of enthusiastic advocates who actively promote your product.
            
        
            Integrations Supported
            
                
    Stackreaction
            
            
        
        
    
        
        
            
                
    Amplitude
            
            
        
        
    
        
        
            
                
    Causal
            
            
        
        
    
        
        
            
                
    Easyflow
            
            
        
        
    
        
        
            
                
    Heap
            
            
        
        
    
        
        
            
                
    HubSpot CRM
            
            
        
        
    
        
        
            
                
    HubSpot Customer Platform
            
            
        
        
    
        
        
            
                
    Intercom
            
            
        
        
    
        
        
            
                
    Mixpanel
            
            
        
        
    
        
        
            
                
    Parsey
            
            
        
        
    
                
                    
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
                
            Integrations Supported
            
                
    Stackreaction
            
            
        
        
    
        
        
            
                
    Amplitude
            
            
        
        
    
        
        
            
                
    Causal
            
            
        
        
    
        
        
            
                
    Easyflow
            
            
        
        
    
        
        
            
                
    Heap
            
            
        
        
    
        
        
            
                
    HubSpot CRM
            
            
        
        
    
        
        
            
                
    HubSpot Customer Platform
            
            
        
        
    
        
        
            
                
    Intercom
            
            
        
        
    
        
        
            
                
    Mixpanel
            
            
        
        
    
        
        
            
                
    Parsey
            
            
        
        
    
                
                    
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
                
            API Availability
            
                Has API
            
            
        
        
    
                API Availability
            
                Has API
            
            
        
        
    
                Pricing Information
        $149 per month
        
    
    
    
        
        
            
                Free Trial Offered?
            
            
        
        
    
        
        
            
                Free Version
            
            
        
        
    
            Pricing Information
        $249 per month
        
    
    
    
        
        
            
                Free Trial Offered?
            
            
        
        
    
        
        
            
                Free Version
            
            
        
        
    
            Supported Platforms
            
                SaaS
            
            
        
        
    
        
        
            
                Android
            
            
        
        
    
        
        
            
                iPhone
            
            
        
        
    
        
        
            
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                On-Prem
            
            
        
        
    
        
        
            
                Chromebook
            
            
        
        
    
        
        
            
                Linux
            
            
        
        
    
                Supported Platforms
            
                SaaS
            
            
        
        
    
        
        
            
                Android
            
            
        
        
    
        
        
            
                iPhone
            
            
        
        
    
        
        
            
                iPad
            
            
        
        
    
        
        
            
                Windows
            
            
        
        
    
        
        
            
                Mac
            
            
        
        
    
        
        
            
                On-Prem
            
            
        
        
    
        
        
            
                Chromebook
            
            
        
        
    
        
        
            
                Linux
            
            
        
        
    
                Customer Service / Support
            
                Standard Support
            
            
        
        
    
        
        
            
                24 Hour Support
            
            
        
        
    
        
        
            
                Web-Based Support
            
            
        
        
    
                Customer Service / Support
            
                Standard Support
            
            
        
        
    
        
        
            
                24 Hour Support
            
            
        
        
    
        
        
            
                Web-Based Support
            
            
        
        
    
                Training Options
            
                Documentation Hub
            
            
        
        
    
        
        
            
                Webinars
            
            
        
        
    
        
        
            
                Online Training
            
            
        
        
    
        
        
            
                On-Site Training
            
            
        
        
    
                Training Options
            
                Documentation Hub
            
            
        
        
    
        
        
            
                Webinars
            
            
        
        
    
        
        
            
                Online Training
            
            
        
        
    
        
        
            
                On-Site Training
            
            
        
        
    
                Company Facts
Organization Name
UserGuiding
Date Founded
2018
Company Location
United States
Company Website
userguiding.com
Company Facts
Organization Name
Appcues
Date Founded
2013
Company Location
United States
Company Website
appcues.com
Categories and Features
Digital Adoption Platforms
                                        Audience Segmentation
                                        
                                    
                                    
                                    
                                        Content Creation
                                        
                                    
                                    
                                    
                                        Contextual Guidance
                                        
                                    
                                    
                                    
                                        Data Validation
                                        
                                    
                                    
                                    
                                        In-App Training
                                        
                                    
                                    
                                    
                                        Launch Management
                                        
                                    
                                    
                                    
                                        Multi-Language
                                        
                                    
                                    
                                    
                                        Self Service Tools
                                        
                                    
                                    
                                    
                                        Surveys & Feedback
                                        
                                    
                                    
                                    
                                        User Onboarding
                                        
                                    
                            
                        Categories and Features
Customer Experience
                                        Action Management
                                        
                                    
                                    
                                    
                                        Analytics
                                        
                                    
                                    
                                    
                                        Customer Segmentation
                                        
                                    
                                    
                                    
                                        Dashboard
                                        
                                    
                                    
                                    
                                        Feedback Management
                                        
                                    
                                    
                                    
                                        Knowledge Management
                                        
                                    
                                    
                                    
                                        Multi-Channel Collection
                                        
                                    
                                    
                                    
                                        Sentiment Analysis
                                        
                                    
                                    
                                    
                                        Survey Management
                                        
                                    
                                    
                                    
                                        Text Analysis
                                        
                                    
                                    
                                    
                                        Trend Analysis
                                        
                                    
                            
                        Digital Adoption Platforms
                                        Audience Segmentation
                                        
                                    
                                    
                                    
                                        Content Creation
                                        
                                    
                                    
                                    
                                        Contextual Guidance
                                        
                                    
                                    
                                    
                                        Data Validation
                                        
                                    
                                    
                                    
                                        In-App Training
                                        
                                    
                                    
                                    
                                        Launch Management
                                        
                                    
                                    
                                    
                                        Multi-Language
                                        
                                    
                                    
                                    
                                        Self Service Tools
                                        
                                    
                                    
                                    
                                        Surveys & Feedback
                                        
                                    
                                    
                                    
                                        User Onboarding
                                        
                                    
                            
                        Experience Management
                                        Action Management
                                        
                                    
                                    
                                    
                                        Analytics
                                        
                                    
                                    
                                    
                                        Customer Segmentation
                                        
                                    
                                    
                                    
                                        Dashboard
                                        
                                    
                                    
                                    
                                        Feedback Management
                                        
                                    
                                    
                                    
                                        Knowledge Management
                                        
                                    
                                    
                                    
                                        Multi-Channel Collection
                                        
                                    
                                    
                                    
                                        Sentiment Analysis
                                        
                                    
                                    
                                    
                                        Survey Management
                                        
                                    
                                    
                                    
                                        Text Analysis
                                        
                                    
                                    
                                    
                                        Trend Analysis
                                        
                                    
                            
                        Personalization
                                        A/B Testing
                                        
                                    
                                    
                                    
                                        Abandoned Cart Saver
                                        
                                    
                                    
                                    
                                        Account Based Marketing
                                        
                                    
                                    
                                    
                                        Behavioral Targeting
                                        
                                    
                                    
                                    
                                        Campaign Segmentation
                                        
                                    
                                    
                                    
                                        Content Analytics
                                        
                                    
                                    
                                    
                                        Contextual Targeting
                                        
                                    
                                    
                                    
                                        Customer Profiles
                                        
                                    
                                    
                                    
                                        Experience Management
                                        
                                    
                                    
                                    
                                        Recommendation Engine
                                        
                                    
                                    
                                    
                                        Website Personalization
                                        
                                    
                            
                        UX
                                        Animation
                                        
                                    
                                    
                                    
                                        For Mobile
                                        
                                    
                                    
                                    
                                        For Websites
                                        
                                    
                                    
                                    
                                        Heatmaps
                                        
                                    
                                    
                                    
                                        Prototyping
                                        
                                    
                                    
                                    
                                        Screen Activity Recording
                                        
                                    
                                    
                                    
                                        Unmoderated Testing
                                        
                                    
                                    
                                    
                                        Usability Testing
                                        
                                    
                                    
                                    
                                        User Journeys
                                        
                                    
                                    
                                    
                                        User Research
                                        
                                    
                            
                         
        