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Ratings and Reviews 0 Ratings
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What is UserHorn?
Our website's Ticketing System, paired with a well-organized knowledge repository about our products and services, can bring substantial advantages. This strategy emphasizes the importance of structuring the knowledge base to make it easily navigable for both staff and customers. By employing the UserHorn Customer Support Ticket System with its "Knowledge Base" feature, we can create a vital resource that merges community discussions into a unified knowledge hub. This approach not only allows clients to help themselves but also enables users to quickly and effortlessly find answers to their questions, thanks to its user-friendly database format and "Smart search" function that intelligently suggests related inquiries and answers when new requests are made. Our goal is to provide an outstanding online support experience that we believe will foster your business's growth. We advise keeping page overload to a minimum, as responses are provided instantly, similar to a chat service, and we also recommend customizing the support portal URL to better suit your requirements. Furthermore, this simplified system is crafted to boost user satisfaction and overall efficiency, ensuring that every interaction is as seamless as possible for all users.
What is TomTicket?
TomTicket functions as an all-in-one online platform that allows companies to efficiently handle customer support and services from a unified location. This Help Desk and Online Service tool is crafted to boost the productivity of your customer service operations. With TomTicket, customers and team members can easily submit support requests, exchange files for guidance, participate in live chat, and utilize a customized knowledge base, along with several other features that enhance communication and support. By simplifying these processes, TomTicket not only improves efficiency but also cultivates a stronger relationship between your business and its customers. This ultimately leads to higher customer satisfaction and loyalty as interactions become more streamlined and effective.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
$13 per month
Free Trial Offered?
Free Version
Pricing Information
$2.68 per user, per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
UserHorn
Date Founded
2017
Company Location
Czech Republic
Company Website
userhorn.com
Company Facts
Organization Name
TomTicket
Date Founded
2013
Company Location
Brazil
Company Website
www.tomticket.com
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management