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What is UserLook?

Watch as users interact openly with your mobile application or website, allowing you to uncover the underlying factors influencing your performance metrics, ultimately boosting conversion rates, enhancing user experience, and improving retention. Remove the hassle of recruiting participants and coordinating testing logistics by simply providing the URL of your app, site, or prototype for instant insights, or choose to receive automated reports on a monthly basis. Encourage team enthusiasm and cohesion by easily distributing links to the testing outcomes. Obtain rich insights from genuine user interactions that go beyond the constraints and biases typical in surveys, analytics, and subpar research methods, enabling more informed strategic decisions. This method not only deepens your comprehension of user behavior but also catalyzes significant advancements in your products or services, paving the way for future success. Ultimately, this holistic understanding can empower your organization to stay ahead in a competitive landscape.

What is Clientpulse?

Clientpulse serves as an effective tool for gathering and interpreting user feedback from multiple channels, including app reviews, support inquiries, and survey answers, to identify the underlying causes of user churn, challenges, or overall satisfaction with your offerings. By employing sophisticated clustering methods, it transcends basic summaries to accurately identify and measure the most common themes. Insights derived from this analysis are showcased in an interactive Voice of Customer dashboard, where users can click on any chart to delve into the original discussions that informed each insight. The platform features a dynamic taxonomy that is continuously updated as new trends emerge, allowing your team to engage with relevant categories without the burden of manual classification. Furthermore, the built-in sentiment analysis highlights negative feedback that conventional metrics such as NPS or CSAT might miss, equipping you to tackle issues proactively and boost positive referrals. This all-encompassing strategy not only enhances user retention rates but also cultivates a richer understanding of customer desires and behaviors. Ultimately, Clientpulse serves as a vital resource for businesses aiming to refine their products and align more closely with customer expectations.

Media

Media

Integrations Supported

App Store
Freshdesk
Google Play
Google Sheets
Intercom
Microsoft Excel
Trustpilot
Typeform
Zendesk

Integrations Supported

App Store
Freshdesk
Google Play
Google Sheets
Intercom
Microsoft Excel
Trustpilot
Typeform
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$30 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

UserLook

Date Founded

2017

Company Location

United States

Company Website

userlook.co

Company Facts

Organization Name

Clientpulse

Company Location

United States

Company Website

clientpulse.ai/

Categories and Features

AB Testing

Audience Targeting
Campaign Segmentation
Funnel Analysis
Heatmaps
Landing Pages / Web Forms
Multivariate Testing
Split Testing
Statistical Relevance Analysis
Surveys
Test Scheduling
Visual Editor

Usability Testing

A/B Testing
Annotations
Audience Targeting
Heatmaps
Impression Testing
Mobile Testing
Moderated Usability Testing
Prototype Testing
Quantitative Metrics
Remote User Testing
Reporting / Analytics
Surveys and Feeback
Video Recording / Transcription

Categories and Features

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