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What is Userbrain?

Userbrain provides valuable insights into the effectiveness of your product by highlighting its strengths and weaknesses. This user testing tool enables you to set up tests in mere minutes and obtain feedback within a few days. Ideal for UX designers, researchers, and product managers alike, Userbrain helps you design products that users truly enjoy. Additionally, it allows you to observe how individuals from diverse backgrounds, geographic areas, and devices engage with your offering, ensuring a comprehensive understanding of user experience. Ultimately, utilizing Userbrain can significantly enhance your product's usability and appeal to a broader audience.

What is Userback?

Meet Userback, the premier user research platform specifically designed for small teams focused on uncovering valuable insights into user interactions and improving product development processes. Userback equips you with visually enhanced feedback tools, complete with metadata, enabling a deep understanding of user emotions and behaviors via in-app surveys that include metrics like NPS, CES, and CSAT. By utilizing detailed session replays, you can further enrich the context of the feedback received. Easily segment your users and track their activities right from the moment they log in. With the capability to target particular user segments for tailored surveys, you can achieve a holistic view of user experiences, from the initial trial phase to potential attrition. Boost your brand reputation with personalized feature portals, transparent public roadmaps, and a centralized hub for feedback that not only streamlines operations but also enhances closure rates significantly. Concerned about coding complexities? No worries! You can get started quickly with an intuitive browser extension, crafted for internal quality assurance and precise bug tracking to ensure your projects run smoothly. This allows teams to focus on what truly matters: creating exceptional user experiences.

Media

Media

Integrations Supported

AccessOwl
Google Analytics

Integrations Supported

Asana
Azure DevOps Server
Basecamp
Claude
ClickUp
Cursor
GitHub
GitLab
Jira Work Management
Microsoft Teams
Notion
Shopify
Slack
Teamwork.com
Wrike
Zapier
monday AI work platform

API Availability

API Availability

Has API

Pricing Information

$35 per month
Pay as you go for $35/tester
Subscribe & save plan starting at $69/mo
Invite your own plan $99/mo

Get 2 months for free with annual payment

Pricing Information

$29 per month
Team: $29/month. For growing teams managing feedback more effectively.

Business: $79/month. For scaling teams needing more advanced tools.

Business Plus: $159/month. For enterprise teams requiring extra control and support.
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Userbrain

Date Founded

2011

Company Location

Austria

Company Website

userbrain.com

Company Facts

Organization Name

Userback

Date Founded

2016

Company Location

Australia

Company Website

www.userback.io

Categories and Features

Usability Testing

Annotations
Audience Targeting
Impression Testing
Mobile Testing
Prototype Testing
Remote User Testing
Surveys and Feeback
Video Recording / Transcription

User Research

Not specified

Categories and Features

Bug Tracking

Backlog Management
Filtering
Issue Tracking
Task Management
Ticket Management
Workflow Management

Complaint Management

Complaint Classification
Customer Complaint Tracking
Feedback Management
Issue Tracking
Quality Assurance Management
Routing
Survey Management

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Success

Communication Management
Customer Engagement
Usage Tracking / Analytics

Design Feedback

Not specified

Digital Experience Platforms (DXP)

Alerts / Notifications
Auto-Tagging
Reporting / Analytics
Surveys / Polls
Templates
User Management / Permissions
Workflow Management

Feature Management

Not specified

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Scheduling
Project Management
Task Management

Product Management

Collaboration
Feedback Collection
Idea Management
Prioritization
Product Roadmapping
Workflow Management

Session Replay

Mouse Tracking
Session Recording
Surveys
User Experience Analysis
User Feedback
Visitor Segmentation

Usability Testing

Annotations
Audience Targeting
Mobile Testing
Remote User Testing
Reporting / Analytics
Surveys and Feeback
Video Recording / Transcription

User Research

Not specified

UX

For Mobile
For Websites
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research

Visual Feedback

Not specified

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