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What is Userlist?

Tailored Customer Communication Based on User Behavior: Perfect for Your SaaS Solution. Successfully onboard and engage your users with tailored campaigns that are responsive to their actions. Choose the best communication method—be it email or in-app notifications—to deliver vital information at key moments. Simplify your onboarding experience through automated campaigns designed around user activities, ensuring timely and relevant content delivery. Activate email marketing automatically based on user engagement (or lack thereof) within your platform. Identify the most effective communication channel for each message by utilizing either email or in-app alerts. Categorize your users by their behavior patterns for more personalized engagement. Send targeted announcements or highlight new features through one-time communications. Take advantage of ready-made campaign templates, so you don’t have to start from scratch every time. Effortlessly track user profiles via an intuitive admin dashboard, applying filters or delving into individual profiles to view their interactions and attributes. This strategy not only improves the overall user experience but also cultivates stronger connections with your product, leading to increased user retention and satisfaction. By understanding and addressing user behaviors, your SaaS platform can continuously evolve to meet their needs.

What is SendSeven?

SendSeven is an all-encompassing platform for customer engagement and unified messaging API that seamlessly integrates communication channels such as WhatsApp, Telegram, SMS, Email, Messenger, Instagram, Browser Push and Live Chat through a singular REST API and shared inbox. Its notable features consist of: • Multi-channel inbox — oversee all interactions from seven distinct platforms within one central hub, equipped with team assignments, tags, and notes for streamlined organization. • Campaign builder — design WhatsApp broadcasts, SMS campaigns, and email newsletters, utilizing tools for segmentation and scheduling to enhance outreach effectiveness. • AI chatbot — a smart assistant that learns from your knowledge base, providing four hybrid modes that ensure a seamless transition to human agents when necessary. • REST API & webhooks — manage and communicate messages across all channels via a single endpoint, facilitating real-time notifications. • Team chat — foster internal communication through specialized channels and direct messaging. • Analytics — monitor message costs, assess delivery rates, and analyze performance for ongoing enhancement. With pricing beginning at €9 monthly based on credits, SendSeven charges no per-user fees, permits unlimited contacts, and provides free inbound messaging. An exclusive API-only plan is also available for users. Moreover, the platform is fully compliant with GDPR regulations, operates on EU servers situated in Frankfurt, and is proudly developed in Germany, offering a 14-day free trial that includes 100 free messages for users to test and experience its features. This trial allows potential customers to thoroughly evaluate how well the platform meets their engagement needs.

Media

Media

Integrations Supported

Facebook Messenger
Instagram
RudderStack
Segment
Stackreaction
Telegram
WhatsApp

Integrations Supported

Facebook Messenger
Instagram
RudderStack
Segment
Stackreaction
Telegram
WhatsApp

API Availability

Has API

API Availability

Has API

Pricing Information

$99 per month
Free Trial Offered?
Free Version

Pricing Information

€9 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Userlist

Date Founded

2017

Company Location

United States

Company Website

userlist.com

Company Facts

Organization Name

SendSeven

Company Location

Germany

Company Website

sendseven.com

Categories and Features

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Digital Adoption Platforms

Audience Segmentation
Content Creation
Contextual Guidance
Data Validation
In-App Training
Launch Management
Multi-Language
Self Service Tools
Surveys & Feedback
User Onboarding

Transactional Email

A/B Testing
Contact Database
Dynamic Content
Email Monitoring
Mailing List Management
Reporting/Analytics
Spam Check
Template Management

Categories and Features

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

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