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What is Userpilot?

Userpilot is a versatile platform tailored for teams in Product, UX, Marketing, and Customer Success. It effectively combines elements of Product Analytics, In-app Engagement, and In-app Surveys to enhance product adoption through meaningful in-app experiences, insightful data, and essential user feedback. This platform allows teams to effortlessly design user onboarding pathways, disseminate product updates, improve user experience and product utilization, provide self-service support, and collect in-app feedback, all without requiring any coding skills. Moreover, Userpilot is equipped with sophisticated Product Analytics features such as funnels, trends, user paths, and cohort analysis, which support informed, data-centric decision-making. With its Custom Dashboards, users can easily craft tailored analytics views by dragging and dropping their favorite reports or selecting from available templates. In addition, the platform offers functionalities like event autocapture and session replay, providing a more profound understanding of user interactions. Furthermore, Userpilot supports integration with a variety of third-party applications, including Mixpanel, Amplitude, Heap, Intercom, Segment, Webhooks, HubSpot, and Salesforce, ensuring a smooth connection with your existing technology ecosystem. With such a wide range of functionalities, Userpilot stands out as an essential tool for optimizing user engagement and maximizing product value.

What is BrainStorm?

BrainStorm is an enterprise adoption platform that helps organizations translate investments in AI, SaaS, and workplace technology into measurable changes in user behavior. The platform combines learning, communications, personalization, behavioral triggers, surveys, reporting, and adoption analytics to support ongoing technology enablement rather than one-time training programs. BrainStorm uses its ADOPT framework to structure change across Awareness, Desire, Orientation, Participation, and Transformation, with the goal of making new behaviors part of everyday work. Adaptive workflows personalize learning according to characteristics and actions such as employee role, hire date, learning preferences, survey responses, email opens, and video completions. Triggers and branching can automatically modify each user's experience as their behavior, engagement, or responses change. Multi-channel campaign flows reach users through email, Microsoft Teams, and the BrainStorm portal without requiring organizations to introduce another primary workplace application. Administrators can monitor adoption through reporting covering software usage, content performance, user engagement, monthly active usage, assessments, events, surveys, and communication performance. AI Insights Reporting also allows administrators to request reports in natural language using information already tracked within the platform. BrainStorm provides prebuilt content packs covering AI productivity, AI security, ChatGPT, Claude, Microsoft 365 Copilot, Microsoft 365, Google Workspace, security awareness, and other widely used business technologies. Organizations can apply the platform to AI adoption, security awareness, enterprise software adoption, change management, remediation, customer onboarding, customer success, and customer education initiatives.

Media

Media

Integrations Supported

Salesforce
Amplitude
Google Tag Manager
Heap
HubSpot CRM
HubSpot Customer Platform
Kissmetrics
Mixpanel
Segment
Synthesia

Integrations Supported

Salesforce
Box
Google Workspace
Microsoft 365
Microsoft Copilot
Microsoft Graph
Microsoft Teams
Microsoft Viva
SAP SuccessFactors
ServiceNow

API Availability

Has API

API Availability

Has API

Pricing Information

$249 per month
Predicatable and fair pricing based on the number of MAUs, not events!
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Userpilot

Date Founded

2017

Company Location

United States

Company Website

userpilot.com

Company Facts

Organization Name

BrainStorm

Date Founded

1995

Company Location

United States

Company Website

www.brainstorminc.com

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Onboarding

Not specified

Customer Retention

Not specified

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Onboarding
Usage Tracking / Analytics

Data Analysis

Data Discovery
Data Visualization
Predictive Analytics
Regression Analysis
Sentiment Analysis
Text Analytics

Digital Adoption Platforms

Audience Segmentation
Content Creation
Contextual Guidance
Data Validation
In-App Training
Launch Management
Multi-Language
Self Service Tools
Surveys & Feedback
User Onboarding

Go-To-Market

Not specified

Knowledge Management

Artificial Intelligence (AI)
Content Management

NPS

Not specified

Product Management

Feedback Collection
Idea Management

Survey

Mobile Survey
Skip Logic
Supports Audio / Images / Video

UX

For Mobile
For Websites
Heatmaps
Screen Activity Recording
Usability Testing
User Journeys
User Research

Categories and Features

AI Upskilling

Not specified

Change Management

Change Planning
Compliance Management
Prioritization
Release Management
Training Management

Customer Onboarding

Not specified

Digital Adoption Platforms

Audience Segmentation
Content Creation
Contextual Guidance
Data Validation
In-App Training
Launch Management
Self Service Tools
Surveys & Feedback
User Onboarding

Productivity

Collaboration
Database Creation
Document Creation
File Sharing
Notes Management
Office Suite
Presentation Tools
Project Management
Task Management
Team Chat

Security Awareness Training

Analytics / Reporting
Certification Training
Custom Test Building
Online Courses
Phishing Simulation
Prebuilt Training Library

Training

Built-In Course Authoring
Built-in LMS

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