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What is Userpilot?

Userpilot is a versatile platform tailored for teams in Product, UX, Marketing, and Customer Success. It effectively combines elements of Product Analytics, In-app Engagement, and In-app Surveys to enhance product adoption through meaningful in-app experiences, insightful data, and essential user feedback. This platform allows teams to effortlessly design user onboarding pathways, disseminate product updates, improve user experience and product utilization, provide self-service support, and collect in-app feedback, all without requiring any coding skills. Moreover, Userpilot is equipped with sophisticated Product Analytics features such as funnels, trends, user paths, and cohort analysis, which support informed, data-centric decision-making. With its Custom Dashboards, users can easily craft tailored analytics views by dragging and dropping their favorite reports or selecting from available templates. In addition, the platform offers functionalities like event autocapture and session replay, providing a more profound understanding of user interactions. Furthermore, Userpilot supports integration with a variety of third-party applications, including Mixpanel, Amplitude, Heap, Intercom, Segment, Webhooks, HubSpot, and Salesforce, ensuring a smooth connection with your existing technology ecosystem. With such a wide range of functionalities, Userpilot stands out as an essential tool for optimizing user engagement and maximizing product value.

What is Howazit?

Evaluate customer experience metrics like NPS, CSAT, and CES, then implement informed strategies based on the feedback gathered to enhance both customer satisfaction and overall business outcomes. Strive to find an equilibrium between delivering an exceptional user experience and gathering pertinent data by soliciting insights from customers. Throughout the complete customer journey, the Howazit business logic engine facilitates sophisticated customization options that cater to individual preferences. This approach not only personalizes interactions but also ensures that businesses can adapt to the evolving needs of their clients.

Media

Media

Integrations Supported

Salesforce
Amplitude
Google Tag Manager
Heap
HubSpot CRM
HubSpot Customer Platform
Kissmetrics
Mixpanel
Segment
Synthesia

Integrations Supported

Salesforce
Eloqua
Intercom
Kigo
Mews
Microsoft Dynamics 365
Optima
Priority Software
Tanda
Twilio
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

$249 per month
Predicatable and fair pricing based on the number of MAUs, not events!
Free Trial Offered?

Pricing Information

$150/month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Userpilot

Date Founded

2017

Company Location

United States

Company Website

userpilot.com

Company Facts

Organization Name

Howazit

Date Founded

2013

Company Location

Israel

Company Website

www.howazit.com

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Onboarding

Not specified

Customer Retention

Not specified

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Onboarding
Usage Tracking / Analytics

Data Analysis

Data Discovery
Data Visualization
Predictive Analytics
Regression Analysis
Sentiment Analysis
Text Analytics

Digital Adoption Platforms

Audience Segmentation
Content Creation
Contextual Guidance
Data Validation
In-App Training
Launch Management
Multi-Language
Self Service Tools
Surveys & Feedback
User Onboarding

Knowledge Management

Artificial Intelligence (AI)
Content Management

NPS

Not specified

Product Management

Feedback Collection
Idea Management

Survey

Mobile Survey
Skip Logic
Supports Audio / Images / Video

UX

For Mobile
For Websites
Heatmaps
Screen Activity Recording
Usability Testing
User Journeys
User Research

Categories and Features

Chatbot

Not specified

Customer Engagement

Analytics
Churn Management
Communication Management
Content Syndication
Feedback Collection
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Survey Management

Guest Messaging

Not specified

Lead Nurturing

Not specified

Live Chat

Canned Responses
Proactive Chat
Screen Sharing
Third Party Integration
Website Visitor Tracking

NPS

Not specified

Patient Engagement

Not specified

Reputation Management

Review Generation

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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