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What is UtilAbility?

UtilAbility is a utility billing software designed specifically for Windows users, making it simple to generate precise and prompt invoices for various services including water, sewer, electricity, gas, waste collection, user fees, cable television, and telephone. With its user-friendly interface, you will feel comfortable navigating the software right from the start. The software is customizable to fit your specific billing practices and requirements, allowing you to manage your billing process effortlessly. Created with valuable feedback from our clients, UtilAbility effectively accommodates billing needs for both individual and multiple accounts, whether for commercial entities or government organizations. This flexibility ensures that you can easily adapt the software to meet the diverse needs of your utility billing operations.

What is Bidgely?

A significant reduction of 50% in calls concerning high bills has been observed, alongside a rise in customer satisfaction. Businesses can effectively anticipate and mitigate the need for customer support by proactively identifying potential issues. By sending timely, clear, and actionable notifications, they can engage customers before concerns arise, thereby reducing the volume of incoming inquiries. Moreover, a customized explanation for higher-than-usual bills can help customers adjust to fluctuations in their energy consumption. Informing clients about forthcoming seasonal changes and sharing energy-saving tips can further elevate their overall experience. Leveraging technology, integration with smart voice assistants such as Google Home and Amazon Echo offers personalized insights, allowing customers to inquire about billing, outages, appliance usage, projected costs, and available utility programs. On the other hand, customer service representatives often encounter difficulties when addressing billing issues, which can result in costly escalations and unneeded service calls. To combat this, the Bidgely Bill Analyzer, an AI-enhanced resource for customer service agents, provides comprehensive insights into individual customer appliance usage, boosting both service efficiency and effectiveness. This forward-thinking strategy not only enhances the quality of customer interactions but also empowers agents to resolve issues more rapidly, ensuring a smoother overall service experience for clients. Ultimately, the combination of proactive communication and advanced analytical tools fosters a more satisfied customer base while optimizing service operations.

Media

Media

Integrations Supported

Integrations Supported

Databricks
Itron Enterprise Meter Data Management
Salesforce
Snowflake

API Availability

API Availability

Has API

Pricing Information

$1850.00/one-time

Pricing Information

Pricing not provided

Supported Platforms

Windows

Supported Platforms

SaaS
On-Prem

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Not specified

Training Options

Not specified

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Cogitate

Date Founded

1966

Company Location

United States

Company Website

www.cogitateinc.com

Company Facts

Organization Name

Bidgely

Date Founded

2011

Company Location

United States

Company Website

www.bidgely.com

Categories and Features

Utility Billing

ACH Payment Processing
Billing & Invoicing
Collections Management
Customer Management
Meter Management
Metered Billing
Non-Metered Billing
Penalty / Cut-Off Processing
Rate Management
Water

Utility Management Systems

Billing & Invoicing

Categories and Features

Utility Management Systems

Customer Management
Demand Planning
Electricity
Natural Gas

Popular Alternatives

Popular Alternatives

UtilityBilling Reviews & Ratings

UtilityBilling

Utilibill