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Pindrop

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What is V2verify?

V2verify is redefining digital identity with an advanced authentication platform that makes passwords obsolete. Leveraging proprietary voice biometric technology, V2verify confirms identity through each user’s unique vocal characteristics while layering in multiple security factors for unmatched protection. The platform’s 5-Factor Authentication (5FA) combines voice, liveness, device, behavioral, and knowledge-based checks to deliver a smooth yet highly secure user experience. This multi-dimensional approach protects against modern threats such as synthetic voices, AI-generated deepfakes, and account takeovers — without adding friction for legitimate users. V2verify integrates seamlessly with existing enterprise, financial, and government environments, supporting secure logins, system access, high-value transaction approvals, and even physical access control. Its adaptive Analytics Engine continuously evaluates user behavior and contextual signals to ensure accuracy, even in disconnected or offline conditions. Available in cloud, on-premise, and hybrid deployments, V2verify scales effortlessly across organizations of any size. Pricing options include per-user, per-month, or per-authentication models, with enterprise and volume discounts available.

What is Pindrop?

Fraud in contact centers represents a staggering financial burden, costing billions each year. Disturbingly, only one in 770 fraudulent calls is able to reach agents, which reveals a major hurdle for those working in this sector. This ongoing battle between fraudsters and call center agents leads to a continuous game of cat and mouse. Within the Interactive Voice Response (IVR) system, approximately one in 390 accessed accounts is subject to fraudulent activities. The fallout from such fraudulent behavior not only impacts a company's finances but also has repercussions on customer satisfaction and the overall reputation of the brand. Pindrop® provides a detailed, multifaceted, real-time approach to fraud prevention, analyzing calls to contact centers by considering multiple elements such as voice, device, and behavior. This innovative solution is capable of identifying up to 80% of fraud occurring through phone channels, predicting potential fraud threats up to 60 days in advance, and delivering a comprehensive perspective on cross-channel fraud. By evaluating risks associated with calls and accounts within the IVR system, businesses can effectively prevent data breaches, account takeovers, and various forms of fraud across different channels. Furthermore, organizations receive instant notifications regarding the risk level of each incoming call, empowering agents with immediate information to better recognize and handle potentially fraudulent situations. This proactive approach not only strengthens security but also enhances the overall trustworthiness of the contact center experience.