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What is VI Service Desk?
The VI Service Desk serves as a specialized IT help desk solution tailored for HCL Notes/Domino®, providing an integrated approach that maximizes return on investment (ROI) and reduces total cost of ownership (TCO). You have the option to create a comprehensive Service Catalog that includes Incident, Problem, Change, and Request Management processes, or you can use the VI Service Desk as a standard ticketing system while adding features as necessary. With the sophisticated SLA Engine, you’re able to define parameters for initiating, halting, and concluding SLAs based on the status of tickets. Milestones for SLAs can be set as a fraction of the SLA time elapsed, which can automatically generate alerts for the appropriate personnel. The VI Service Desk is capable of global deployment, functioning as a centralized web application, a replicated Notes application, or both, thus ensuring versatility. Access to the platform is available through the Notes client, popular web browsers, iPads, and a variety of mobile devices, enhancing user convenience. Incorporating established Domino security protocols, the VI Service Desk allows for customizable security settings based on user roles, groups, and specific requirements. This adaptable approach not only supports stringent security measures but also enables organizations to align their security frameworks with their operational demands effectively. Ultimately, this ensures that users can work efficiently while maintaining the integrity of their IT environment.
What is ExtraFax?
ExtraFax offers a complete faxing solution that enables users to send and receive faxes seamlessly via their email or web interface. With a focus on user experience, ExtraFax serves as an add-on for both Microsoft Exchange and Notes/Domino, reflecting its design aimed at simplicity. This service is designed to scale, addressing the varied requirements of organizations, whether they are small enterprises or large corporations. The enterprise-level cloud faxing service provided by ExtraFax is not only reliable but also accessible globally, allowing for fax sending and receiving through any internet-enabled application without the necessity of extra installations. By utilizing ExtraFax™, customers using HCL Notes/Domino™ or Microsoft Exchange™ can easily and affordably integrate fax services, thus enhancing the capabilities of their desktops and custom business software. Whether you are part of a small, medium, or multinational operation, ExtraFax™ is tailored to improve communication efficiency while minimizing fax-related expenses, ultimately streamlining your business processes significantly. Furthermore, the flexibility and ease of use offered by ExtraFax make it an essential asset for today’s communication requirements, proving that modern businesses can thrive with innovative tools.
Integrations Supported
Microsoft Exchange
API Availability
Has API
API Availability
Has API
Pricing Information
$900 one-time payment
Free Trial Offered?
Free Version
Pricing Information
$7 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Velocity Integrations Software
Company Location
United States
Company Website
www.velocityintegrations.com
Company Facts
Organization Name
extracomm
Company Location
Canada
Company Website
extracomm.com/ExtraFax-Overview
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
IT Asset Management
Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management
IT Management
Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring
Categories and Features
Online Fax
Alerts / Notifications
Cloud Storage
Electronic Signature
Fax via Email
HIPAA Compliant
Large File Support
Local Phone Numbers
Mobile Access
Toll Free Numbers