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Ratings and Reviews 0 Ratings
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What is VI Service Desk?
The VI Service Desk serves as a specialized IT help desk solution tailored for HCL Notes/Domino®, providing an integrated approach that maximizes return on investment (ROI) and reduces total cost of ownership (TCO). You have the option to create a comprehensive Service Catalog that includes Incident, Problem, Change, and Request Management processes, or you can use the VI Service Desk as a standard ticketing system while adding features as necessary. With the sophisticated SLA Engine, you’re able to define parameters for initiating, halting, and concluding SLAs based on the status of tickets. Milestones for SLAs can be set as a fraction of the SLA time elapsed, which can automatically generate alerts for the appropriate personnel. The VI Service Desk is capable of global deployment, functioning as a centralized web application, a replicated Notes application, or both, thus ensuring versatility. Access to the platform is available through the Notes client, popular web browsers, iPads, and a variety of mobile devices, enhancing user convenience. Incorporating established Domino security protocols, the VI Service Desk allows for customizable security settings based on user roles, groups, and specific requirements. This adaptable approach not only supports stringent security measures but also enables organizations to align their security frameworks with their operational demands effectively. Ultimately, this ensures that users can work efficiently while maintaining the integrity of their IT environment.
What is HCL Domino?
HCL Domino serves as a robust, secure platform for enterprise application development, enabling quick resolution of workflow and process challenges. The recent release of Domino v11 brings enhanced value and a reduced total cost of ownership. This update marks a pivotal step in our dedication to advancing the Domino ecosystem and providing a contemporary platform tailored for the upcoming generation of business professionals. With its new mobile application capabilities and enterprise authentication features, Domino v11 also introduces a user-friendly low-code app builder named Domino Volt. Here are several compelling reasons to consider upgrading to Domino v11. Incorporating a low-code tool into your toolkit can be beneficial, as Domino Volt is designed to be accessible to everyone, requiring no IT expertise or prior knowledge of Domino. This means that any team member can develop enterprise-level applications to address various business challenges. Rest assured, we offer a comprehensive suite of resources to facilitate a seamless upgrade experience, whether you're seeking detailed insights into the latest features and advantages or need technical guidance for the transition. Our commitment to your smooth upgrade process is unwavering.
Integrations Supported
Acxiom Real Identity
BMC Compuware Topaz Connect
BMC Middleware Management
Data Sentinel
GBS iQ.Suite
HCL Notes
Instant Booking
Netreo
Peaka
Prominic.NET
Integrations Supported
Acxiom Real Identity
BMC Compuware Topaz Connect
BMC Middleware Management
Data Sentinel
GBS iQ.Suite
HCL Notes
Instant Booking
Netreo
Peaka
Prominic.NET
API Availability
Has API
API Availability
Has API
Pricing Information
$900 one-time payment
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Velocity Integrations Software
Company Location
United States
Company Website
www.velocityintegrations.com
Company Facts
Organization Name
HCL Software
Date Founded
1991
Company Location
India
Company Website
www.hcltechsw.com/products/domino
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
IT Asset Management
Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management
IT Management
Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring
Categories and Features
Application Development
Access Controls/Permissions
Code Assistance
Code Refactoring
Collaboration Tools
Compatibility Testing
Data Modeling
Debugging
Deployment Management
Graphical User Interface
Mobile Development
No-Code
Reporting/Analytics
Software Development
Source Control
Testing Management
Version Control
Web App Development