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What is VI Service Desk?
The VI Service Desk serves as a specialized IT help desk solution tailored for HCL Notes/Domino®, providing an integrated approach that maximizes return on investment (ROI) and reduces total cost of ownership (TCO). You have the option to create a comprehensive Service Catalog that includes Incident, Problem, Change, and Request Management processes, or you can use the VI Service Desk as a standard ticketing system while adding features as necessary. With the sophisticated SLA Engine, you’re able to define parameters for initiating, halting, and concluding SLAs based on the status of tickets. Milestones for SLAs can be set as a fraction of the SLA time elapsed, which can automatically generate alerts for the appropriate personnel. The VI Service Desk is capable of global deployment, functioning as a centralized web application, a replicated Notes application, or both, thus ensuring versatility. Access to the platform is available through the Notes client, popular web browsers, iPads, and a variety of mobile devices, enhancing user convenience. Incorporating established Domino security protocols, the VI Service Desk allows for customizable security settings based on user roles, groups, and specific requirements. This adaptable approach not only supports stringent security measures but also enables organizations to align their security frameworks with their operational demands effectively. Ultimately, this ensures that users can work efficiently while maintaining the integrity of their IT environment.
What is HCL Domino Volt?
Harness the full potential of the Domino platform to effortlessly craft visually stunning applications with intricate workflows in mere minutes. You can try out Domino Volt free of charge through your web browser. HCL Domino Volt features an intuitive low-code capability that greatly simplifies the creation of secure, robust, enterprise-level workflow applications. While it operates within the Domino ecosystem, there’s no need for in-depth knowledge of Domino or IT skills. This cutting-edge tool empowers both business users and IT experts to build enterprise applications without requiring substantial technical knowledge. You can quickly design applications that incorporate forms, views, and workflows. Moreover, you can boost functionality using integrations, REST APIs, and popular web technologies. Built on the reliable framework of Domino, Domino Volt offers not only low-code tools but also guarantees enterprise-level scalability and performance, along with robust stability and security. You can opt to create a new application from the ground up, use a spreadsheet, or adapt an existing Domino Volt project. The drag-and-drop interface makes the design process incredibly intuitive and user-friendly. Ultimately, Domino Volt revolutionizes the app development journey, making it more accessible to a diverse range of users, ensuring that anyone can participate in creating effective solutions. This platform represents a significant leap forward in democratizing application development for all.
Integrations Supported
Prominic.NET
RadiantOne
API Availability
Has API
API Availability
Has API
Pricing Information
$900 one-time payment
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Velocity Integrations Software
Company Location
United States
Company Website
www.velocityintegrations.com
Company Facts
Organization Name
HCL
Date Founded
1976
Company Location
India
Company Website
www.hcltechsw.com/domino/offerings/domino-volt
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
IT Asset Management
Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management
IT Management
Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring
Categories and Features
Low-Code Development
AI-Assisted Development
Business Process Automation
Collaborative Development
Data Aggregation and Publishing
Deployment Management
Drag & Drop
Integrations Management
Iteration Management
Performance Monitoring
Requirements Management
Templates
Visual Modeling
Web / Mobile App Development
Workflow Management