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What is VI Service Desk?

The VI Service Desk serves as a specialized IT help desk solution tailored for HCL Notes/Domino®, providing an integrated approach that maximizes return on investment (ROI) and reduces total cost of ownership (TCO). You have the option to create a comprehensive Service Catalog that includes Incident, Problem, Change, and Request Management processes, or you can use the VI Service Desk as a standard ticketing system while adding features as necessary. With the sophisticated SLA Engine, you’re able to define parameters for initiating, halting, and concluding SLAs based on the status of tickets. Milestones for SLAs can be set as a fraction of the SLA time elapsed, which can automatically generate alerts for the appropriate personnel. The VI Service Desk is capable of global deployment, functioning as a centralized web application, a replicated Notes application, or both, thus ensuring versatility. Access to the platform is available through the Notes client, popular web browsers, iPads, and a variety of mobile devices, enhancing user convenience. Incorporating established Domino security protocols, the VI Service Desk allows for customizable security settings based on user roles, groups, and specific requirements. This adaptable approach not only supports stringent security measures but also enables organizations to align their security frameworks with their operational demands effectively. Ultimately, this ensures that users can work efficiently while maintaining the integrity of their IT environment.

What is SWING PDF Converter for Notes?

SWING PDF Converter For Notes is a tool that transforms IBM Lotus Notes documents, emails, and databases into PDF+XML format, streamlining the processes of exporting and archiving content from IBM Notes/Domino. It enhances the Lotus Notes toolbar with a PDF icon, enabling users to easily convert multiple documents or emails at once. Additionally, Domino administrators have the capability to archive entire databases or specific views and folders seamlessly, without requiring any action from users. Furthermore, application developers can leverage the LotusScript API to further customize and automate their document management processes. This comprehensive solution significantly improves efficiency for organizations utilizing IBM Notes/Domino.

Media

Media

Integrations Supported

HCL Notes

Integrations Supported

HCL Notes

API Availability

Has API

API Availability

Has API

Pricing Information

$900 one-time payment
Free Trial Offered?
Free Version

Pricing Information

$250.00/one-time/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Velocity Integrations Software

Company Location

United States

Company Website

www.velocityintegrations.com

Company Facts

Organization Name

SWING Software

Date Founded

2001

Company Location

United States

Company Website

www.swingsoftware.com/pdf-converter/overview

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Categories and Features

PDF

Annotations
Convert to PDF
Digital Signature
Encryption
Merge / Append
PDF Reader
Watermarking

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