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What is VL OMNI?

Global multichannel businesses depend on VL OMNI for their eCommerce and ERP integrations, facilitating seamless data flow within their systems as they grow and optimize their operations. Our extensive managed service provides tailored expert consultation for emerging brands, helping them to align their applications with complex business needs. With our flexible and scalable integration solutions, you can effortlessly manage significant data transfers that adapt as your business evolves instead of forcing you to conform to rigid systems. Additionally, you can embed your business rules directly into data transformations, allowing for customization of our integration connectors to fit your specific requirements. Data can be transferred efficiently in a multipoint, bidirectional manner that aligns with your operational demands, while data aggregation and consolidation across all sales channels occur without friction. By harnessing real-time insights and actionable business intelligence, you can maintain an outstanding customer experience throughout every interaction point. This dedication to improving visibility and usability not only drives operational excellence but also empowers businesses to excel in a highly competitive environment. Ultimately, VL OMNI positions companies to navigate the complexities of modern commerce effectively.

What is UniAgent?

Organizations are actively enhancing their Customer Experience (CX) strategies by overseeing, managing, and harmonizing each interaction between customers and the business throughout their journey. The main goal is to improve these engagements from the perspective of the customer, which in turn fosters greater loyalty among clientele. As customer support now encompasses a variety of platforms such as web chat, SMS, and social media, it has become crucial to maintain a cohesive and consistent experience across all channels. The Consilium customer experience management (CEM) tool, named UniAgentâ„¢, establishes a robust framework for effectively managing every interaction while ensuring a seamless Omni-channel experience for customers. With UniAgentâ„¢, businesses can select the most suitable channel at the opportune moment, leveraging all relevant information and context to craft a unique and personalized experience throughout the customer journey. By merging these features, companies can not only fulfill but also surpass customer expectations, resulting in enhanced relationships and heightened satisfaction. Ultimately, this holistic approach to customer interactions reinforces the value of loyalty and encourages ongoing engagement with the brand.

Media

Media

Integrations Supported

Microsoft Dynamics 365
Salesforce
Bizowie ERP
Blue Link ERP
Broadcom Service Desk Manager
ChannelAdvisor
Descartes Peoplevox
DispatchTrack
Kontent.ai
LS Retail
LinkedIn
Loop Returns
NuOrder
SAP Cloud Platform
SAP Commerce Cloud
SparkLayer
Sugar Connect
Vimeo
Walmart
Webex Contact Center

Integrations Supported

Microsoft Dynamics 365
Salesforce
Bizowie ERP
Blue Link ERP
Broadcom Service Desk Manager
ChannelAdvisor
Descartes Peoplevox
DispatchTrack
Kontent.ai
LS Retail
LinkedIn
Loop Returns
NuOrder
SAP Cloud Platform
SAP Commerce Cloud
SparkLayer
Sugar Connect
Vimeo
Walmart
Webex Contact Center

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

VL OMNI

Date Founded

1994

Company Location

Canada

Company Website

vlomni.com

Company Facts

Organization Name

Consilium Software

Date Founded

2007

Company Location

Singapore

Company Website

consiliuminc.com/product/UniAgent-crm-cti-connector

Categories and Features

EDI

AS2 Applications
AS2 Specification Compliance
Archiving & Retention
Certificate Management
Configuration Data Searching
Data Format Translator
Flexible Licensing
Full Logging
Labeling

Integration

Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services

Categories and Features

Integration

Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services

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