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What is VOC Research?

VOC Research is dedicated to facilitating structured and unbiased conversations with key decision-makers among your clientele, potential clients, and partners to gather their perspectives, sentiments, and feedback on both your products and those of your main rivals. Our expertise in B2B VOC services is tailored to bolster your efforts in acquiring new business and retaining existing customers. We engage with influential decision-makers from companies where you’ve recently won or lost contracts to understand the motivations behind their selections. After conducting these discussions, we perform a comprehensive analysis of the collected data to identify trends and actionable insights that can help you secure additional business opportunities. Furthermore, we carry out interviews with your customers to gauge their genuine levels of satisfaction, loyalty, and renewal intentions, allowing you to swiftly tackle any concerns, recommendations, or potential issues they might have. This evaluation also measures your customers' propensity to renew their contracts or shift to competitors, equipping you with critical information to proactively address their needs and expectations. Our methodology ultimately empowers you to strengthen customer relationships, improve retention strategies, and enhance your competitive edge in the market while ensuring you remain responsive to client feedback. By leveraging the insights gained, you can make informed decisions to drive your business's success.

What is Fletcher/CSI?

While numerous organizations conduct sporadic internal evaluations of their proposals, a robust Win/Loss program delves much deeper and is significantly more comprehensive. This continuous analysis rigorously investigates the factors contributing to a company's achievements and setbacks in securing deals. Although the methodology is relatively simple, the insights gained can lead to substantial organizational transformations. Analysts engage in both qualitative and quantitative interviews with pivotal decision-makers from potential clients, addressing both victorious and failed proposals. Our meticulously designed interview frameworks provide impartial insights into crucial elements such as the purchasing decision-making process, product functionalities, sales team effectiveness, pricing approaches, and contract discussions. We consistently produce tailored reports for each transaction, enabling our clients to understand the nuances of specific circumstances. Furthermore, we aggregate these findings into a detailed summary report that highlights patterns across different deals over time. By scrutinizing a set of transactions, we are able to offer pragmatic suggestions concerning value propositions, product improvements, and various strategic initiatives. This comprehensive strategy not only sharpens the company's market comprehension but also cultivates a culture dedicated to ongoing enhancement and adaptation. Additionally, fostering a culture of feedback through regular assessments can further empower teams to innovate and respond to market dynamics.

Media

Media

Integrations Supported

Microsoft Excel
Microsoft Word
PowerPoint

Integrations Supported

Microsoft Excel
Microsoft Word
PowerPoint

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

VOC Research

Company Location

United States

Company Website

www.voc-research.com/services

Company Facts

Organization Name

Fletcher/CSI

Company Location

United States

Company Website

fletchercsi.com/services/winloss-analysis/

Categories and Features

Categories and Features

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