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Ratings and Reviews 0 Ratings
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What is VOC Research?
VOC Research is dedicated to facilitating structured and unbiased conversations with key decision-makers among your clientele, potential clients, and partners to gather their perspectives, sentiments, and feedback on both your products and those of your main rivals. Our expertise in B2B VOC services is tailored to bolster your efforts in acquiring new business and retaining existing customers. We engage with influential decision-makers from companies where you’ve recently won or lost contracts to understand the motivations behind their selections. After conducting these discussions, we perform a comprehensive analysis of the collected data to identify trends and actionable insights that can help you secure additional business opportunities. Furthermore, we carry out interviews with your customers to gauge their genuine levels of satisfaction, loyalty, and renewal intentions, allowing you to swiftly tackle any concerns, recommendations, or potential issues they might have. This evaluation also measures your customers' propensity to renew their contracts or shift to competitors, equipping you with critical information to proactively address their needs and expectations. Our methodology ultimately empowers you to strengthen customer relationships, improve retention strategies, and enhance your competitive edge in the market while ensuring you remain responsive to client feedback. By leveraging the insights gained, you can make informed decisions to drive your business's success.
What is PSP Enterprise?
Market Test Interviews gauge the interest in new offerings by delving into customer pain points, existing solutions, and feedback on proposed products. Pre-decision Interviews seek to identify the motivations behind potential customers' hesitance to move beyond initial actions, such as downloads or trial programs, by focusing on their needs, alternatives, and the impact of sales interactions. Win/Loss Interviews analyze the elements that drive customers' choices between competitors, concentrating on buyer criteria and vendor assessments to extract crucial insights regarding your product, marketing efforts, and sales techniques. Churn Interviews examine why customers opt not to renew their contracts, emphasizing insights into their needs, satisfaction levels, competition, and alternatives. Together, these interviews offer a detailed perspective on the customer journey, highlighting the myriad factors that influence their decision-making processes. By understanding these dynamics, businesses can better tailor their strategies to meet customer expectations and improve retention.
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
VOC Research
Company Location
United States
Company Website
www.voc-research.com/services
Company Facts
Organization Name
PSP Enterprise
Company Website
www.pspenterprises.com