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What is VSight Remote?

VSight Remote is an augmented reality-based platform designed for industrial remote collaboration, facilitating service, maintenance, and training tasks. It empowers frontline employees to connect with remote specialists for instant assistance as required. Common applications include service operations, maintenance, audits, and remote educational sessions. The integration of augmented reality elevates the experience of remote teamwork, enabling users to annotate live video feeds, PDF manuals, or images while also visualizing 3D models within their actual work settings. Through VSight Remote, team members can collaborate as if they are physically present at the service location, allowing experts to view the same perspective as field workers. They can provide direction using accurate visual markers such as shapes, arrows, and text, which can be superimposed on the technicians' live stream, images, or documents, thereby enhancing the effectiveness of the guidance provided. This innovative approach not only streamlines communication but also significantly improves the efficiency of on-site operations.

What is Aranda Virtual Support?

Aranda Virtual Support is an all-encompassing software solution designed to offer real-time remote control and technical assistance, allowing customers to receive support regardless of their location or the type of connection they utilize. The platform enables specialists to swiftly connect to a multitude of Windows workstations, which greatly accelerates the troubleshooting process. In addition to this, it includes integrated collaboration features such as chat and the capability to seamlessly transition sessions between specialists, ensuring that the support experience remains consistent and effective throughout. Users can also benefit from secure file transfers that facilitate sharing files of any size or format without the need for additional software. Among its significant advantages are encrypted remote connections that can navigate challenges posed by routers, firewalls, proxies, and NATs; improved performance thanks to customizable color and screen resolution settings tailored for slower connections; and a variety of flexible access methods. Furthermore, by streamlining technical support operations, Aranda Virtual Support not only boosts efficiency but also elevates customer satisfaction through reliable and secure assistance, making it an invaluable tool for any support team.

Media

Media

Integrations Supported

Aranda CMDB
Aranda Data Safe
Aranda Device Management
Aranda Enterprise Mobility Management
Aranda Field Service
Aranda Security Compliance
Aranda Service Management
HubSpot CRM
HubSpot Customer Platform
Microsoft Azure
Salesforce

Integrations Supported

Aranda CMDB
Aranda Data Safe
Aranda Device Management
Aranda Enterprise Mobility Management
Aranda Field Service
Aranda Security Compliance
Aranda Service Management
HubSpot CRM
HubSpot Customer Platform
Microsoft Azure
Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

VSight

Date Founded

2019

Company Location

Lithuania

Company Website

www.vsight.io

Company Facts

Organization Name

Aranda SOFTWARE

Date Founded

2002

Company Location

Colombia

Company Website

arandasoft.com/en/productos/aranda-virtual-support/

Categories and Features

Augmented Reality

3D Objects
3D Product Visualization
Application Development
Content Creation
Cross-Device Publishing
Drag & Drop
For Mapping
For Sales
For Training / Education
Object Recognition
Simulation
Usage Tracking / Analytics
Virtual Reality

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Remote Work

Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing

Categories and Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

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