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What is VTALL?

VTALL is a state-of-the-art softphone that meets H.323 standards, specifically crafted for advanced trading turrets and corporate communication requirements. Officially termed the Virtual Terminal/Application Link and Launch, VTALL replicates the aesthetics and functionalities of a traditional multi-line office phone while functioning as an H.323 terminal on a personal computer. This cutting-edge device boasts numerous features that are often absent in modern telecommunication solutions. It facilitates H.323 gateway capabilities for smooth connections to the PSTN and offers gatekeeper support for user registration. Users can handle as many as 255 lines and benefit from the convenience of 10 private line appearances. Moreover, it supports up to 30 simultaneous point-to-point voice communication sessions via H.323 technology, making it highly versatile. Additional functionalities such as call recording and detailed logging significantly improve its practicality. The Hoot-n-Holler feature allows for the mixing of up to 7 audio feeds, while the Broadcast function enables scheduled setups for automated channel management, allowing for real-time listening or recording with later playback options. Furthermore, VTALL comes equipped with a built-in answering machine to ensure that important messages are never overlooked. This impressive array of features positions VTALL as a formidable solution for businesses in need of effective communication tools, ultimately enhancing operational efficiency and connectivity.

What is Exelysis Contact Center?

Exelysis provides smart call routing through a system that organizes calls into groups, effectively maximizing the use of available agents. The Exelysis Contact Center enables each incoming call to be assigned multiple tags based on various attributes, facilitating precise management of each interaction. Agent groups serve as a crucial link between the call handlers and the agents themselves. These groups can be designed to reflect specific skills, departments, or campaigns, granting significant adaptability in configuring call routing strategies. Furthermore, groups can be combined into sets to develop intricate routing scenarios that cater to specific needs. As calls come in, the system dynamically queues them according to their characteristics, optimizing response times. Additionally, the incorporation of priority settings allows for meticulous control over the sequence in which calls are addressed, with advanced capabilities enabling agents to manage urgent calls while balancing their other responsibilities effectively. This comprehensive approach ensures that all calls are handled efficiently and with the attention they require.

Media

Media

Integrations Supported

CRM Softwareâ„¢
PMS Cloud

Integrations Supported

CRM Softwareâ„¢
PMS Cloud

API Availability

Has API

API Availability

Has API

Pricing Information

$1000 one-time payment
Free Trial Offered?
Free Version

Pricing Information

50e
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

IP blue Software Solutions

Company Location

United States

Company Website

www.ipblue.com/products_vtall.asp

Company Facts

Organization Name

Exelysis

Date Founded

2013

Company Location

Greece

Company Website

www.exelysis.com

Categories and Features

Softphone

Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification
Chat / Messaging
Contact Management
Fax Management

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Softphone

Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification
Chat / Messaging
Contact Management
Fax Management

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

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