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What is Vantage Point?

Vantage Point, the premier enterprise workforce management solution from Pipkins, offers an extensive array of scheduling, forecasting, and planning tools specifically designed for managing workforce across multiple sites and contact centers. Recognizing the significance of each interaction, Pipkins ensures that Vantage Point effectively manages all incoming communications, whether they be phone calls, chats, text messages, emails, or back office tasks. The sophisticated algorithms employed in Vantage Point, crafted by Dr. James Pipkins, contribute to its reputation as the most precise forecasting software available. This advanced technology empowers companies to tackle intricate operational challenges within today's diverse and multi-channel workforce management landscape. Furthermore, Vantage Point equips organizations with a reliable WFM solution that streamlines processes, enhances efficiency, and drives cost reductions, ultimately leading to improved overall performance in workforce management. Companies that adopt Vantage Point can expect to see significant improvements in their operational effectiveness and customer satisfaction.

What is CommunityWFM?

CommunityWFM is an innovative workforce management solution that fully involves every participant in the scheduling process. With a focus on promoting collaboration among remote workforce management analysts, supervisors, and agents, this platform significantly improves forecasting and scheduling functions. As a cloud-based management tool, it allows WFM professionals to optimize their workflows and boost productivity levels. By employing a unique blend of intraday management and automated planning techniques, organizations can notably cut down on both time expenditures and costs. In the current landscape, mobile workforce management is essential, positioning Community Everywhere as a key component for successful scheduling. This mobile application facilitates uninterrupted communication regarding schedules and shifts for agents, supervisors, and WFM professionals, ensuring everyone stays connected. Agents can easily check their current and past schedules in real-time through the app, which helps them stay updated and prevents any missed shifts, thereby improving efficiency and accountability in the scheduling process. Ultimately, the integration of these tools fosters a more synchronized approach to workforce management, benefiting the entire organization.

Media

Media

Integrations Supported

Avaya Experience Platform
Five9
8x8 Contact Center
Amazon API Gateway
Aspect
Salesforce
Zendesk

Integrations Supported

Avaya Experience Platform
Five9
Amazon Connect
Asterisk
Avaya Aura
CoreInteract by Altigen
Genesys Cloud CX
LiveVox
MiContact Center Business
Newbridge
NiCE CXone Mpower
Sharpen
Twilio
Webex Contact Center

API Availability

Has API

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Windows
On-Prem

Supported Platforms

SaaS

Customer Service / Support

Standard Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

Pipkins

Date Founded

1983

Company Location

United States

Company Website

www.pipkins.com

Company Facts

Organization Name

CommunityWFM

Date Founded

2005

Company Location

United States

Company Website

www.communitywfm.com

Categories and Features

Employee Scheduling

Automated Scheduling
Group Scheduling
Reporting/Analytics
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking

Workforce Management

Budgeting & Forecasting
Employee Lifecycle Management
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Workforce Optimization (WFO)

Performance Management
Real-time Guidance
Reporting
Workforce Management

Categories and Features

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