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What is Vantage Point?

Vantage Point, the premier enterprise workforce management solution from Pipkins, offers an extensive array of scheduling, forecasting, and planning tools specifically designed for managing workforce across multiple sites and contact centers. Recognizing the significance of each interaction, Pipkins ensures that Vantage Point effectively manages all incoming communications, whether they be phone calls, chats, text messages, emails, or back office tasks. The sophisticated algorithms employed in Vantage Point, crafted by Dr. James Pipkins, contribute to its reputation as the most precise forecasting software available. This advanced technology empowers companies to tackle intricate operational challenges within today's diverse and multi-channel workforce management landscape. Furthermore, Vantage Point equips organizations with a reliable WFM solution that streamlines processes, enhances efficiency, and drives cost reductions, ultimately leading to improved overall performance in workforce management. Companies that adopt Vantage Point can expect to see significant improvements in their operational effectiveness and customer satisfaction.

What is DataVantage?

DataVantage delivers an extensive array of data management solutions designed to enhance the protection and governance of sensitive data across both mainframe and distributed environments. Key offerings include DataVantage for IMS, Db2, and VSAM, which feature advanced capabilities for data masking, editing, and extraction to effectively safeguard Personally Identifiable Information (PII) during non-production scenarios. In addition, DataVantage DME (Data Masking Express) provides a cost-effective, real-time data masking solution for Db2, IMS, and VSAM systems, ensuring compliance while maintaining seamless operational flow. For distributed systems, DataVantage Global presents thorough data masking, obfuscation, and de-identification techniques that foster compliance and enhance operational efficiency across different platforms. Additionally, DataVantage Adviser simplifies the management of COBOL files after mainframe rehosting or application modernization, thereby enhancing data accessibility and editing options. This comprehensive methodology to data management not only strengthens security protocols but also aids organizations in achieving both regulatory compliance and operational excellence, ultimately leading to better data stewardship.

Media

Media

Integrations Supported

8x8 Contact Center
ADP Workforce Now
Amazon API Gateway
Aspect
Avaya Experience Platform
Cisco CX Cloud
Five9
Kaleris
Paylocity
RingCentral RingCX
Salesforce
Zendesk

Integrations Supported

IBM Db2
Insight
Kyndryl Data Center Services
NTT Global Data Centers

API Availability

Has API

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Windows
On-Prem

Supported Platforms

SaaS

Customer Service / Support

Standard Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Pipkins

Date Founded

1983

Company Location

United States

Company Website

www.pipkins.com

Company Facts

Organization Name

DataVantage

Date Founded

1986

Company Location

United States

Company Website

datavantage.com

Categories and Features

Employee Scheduling

Automated Scheduling
Group Scheduling
Reporting/Analytics
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking

Workforce Management

Budgeting & Forecasting
Employee Lifecycle Management
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Workforce Optimization (WFO)

Performance Management
Real-time Guidance
Reporting
Workforce Management

Categories and Features

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