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What is Vantage Pulse?

Creating a straightforward, user-friendly, and affordable platform for your employees is a breeze. To assess employee sentiments regarding your organization, implement an eNPS survey, which can help you identify both advocates and critics. By comparing engagement metrics and user patterns, you can ascertain whether these are consistent with your company's internal standards. Gathering continuous feedback at regular intervals ensures the data remains genuine and actionable. Use the conversation feature to facilitate necessary changes based on feedback. The categorized questions are designed to be quick, easy, and engaging, thereby minimizing survey fatigue among participants. Additionally, engagement heatmaps enable you to take immediate action where needed. Customization options allow for the effortless creation, management, and updating of employee-centric survey templates across various platforms. Your employees will appreciate a swift survey process that lasts no longer than five minutes. Vantage Pulse serves as a versatile survey tool suitable for both large and small organizations, enabling tailored feedback for specific departments and teams. This approach not only enhances employee engagement but also fosters a culture of open communication and responsiveness within the workplace.

What is Touchpoint CX?

Empowering employees is crucial for enhancing the customer experience. Implementing an experience management platform can significantly bolster your Voice of Customer efforts. This tool transforms customer feedback into instantaneous insights and actionable steps throughout the organization, leading to improved results and proactive measures. By providing frontline staff with tailored dashboards and key performance indicators, you can inspire them to take initiative. Additionally, integrating case management helps to address and recover customers who are at risk of leaving. Real-time alerts ensure that immediate actions can be taken when necessary, while comprehensive feedback collection methods automate the process across various channels and touchpoints. Centralizing operational and customer data into a single enterprise view streamlines analysis. Personalized, event-triggered surveys allow real-time engagement with customers, enabling you to concentrate on critical moments during complaints management. The platform also offers in-depth insights and flexible reporting dashboards, ensuring that each employee and business area has access to relevant information that drives improvement and enhances overall performance. Ultimately, this creates a more responsive and customer-centric organization.

Media

Media

Integrations Supported

Freshteam
Microsoft Azure
Microsoft Office 2021
Microsoft Teams
Okta
Oracle Cloud Infrastructure
SAP Cloud Platform
Slack
Vantage Circle
Zoho People

Integrations Supported

API Availability

API Availability

Pricing Information

$2
Quote based
Free Version

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Vantage Circle

Date Founded

2011

Company Location

India

Company Website

www.vantagecircle.com/products/employee-survey/

Company Facts

Organization Name

Touchpoint Group

Date Founded

2001

Company Location

New Zealand

Company Website

www.touchpointgroup.com

Categories and Features

360 Degree Feedback

Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Self Service Portal

NPS

Not specified

Categories and Features

Customer Experience

Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis

NPS

Not specified

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