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What is Vepaar?

Connecting with your audience on WhatsApp has never been easier! Vepaar provides a variety of tools that help you create and oversee your business profile, ensuring seamless communication with clients regardless of your location. You can streamline the organization of your contacts, messages, and media files by using tags for improved management. Moreover, by taking advantage of different filters, you can retrieve valuable insights through an advanced dashboard. Recognizing the hurdles often faced in communication, we have implemented the Quick Reply feature, which facilitates immediate responses to enhance conversations. Additionally, the use of dynamic fields allows for an even more tailored interaction experience. Convert potential leads into dedicated customers with the Sales Funnel, where you can classify your WhatsApp business clients at various stages and send them personalized messages to cultivate those connections. With the Auto-Sync Chat feature, you can easily link conversations from any contact, group, or broadcast list, making all your discussions accessible every time you log into your Vepaar account. This holistic strategy not only improves your customer service but also fortifies your overall business communications, leading to stronger relationships and increased satisfaction for all parties involved.

What is Live Assist for Microsoft Dynamics 365?

Our advanced co-browsing solution enables real-time audio and video interactions with customers directly on your website or application, simplifying the enhancement of customer satisfaction. This powerful feature allows you to lead users through your platform, assist them with completing purchases, help with form submissions, provide recommendations, and much more, all while leveraging audio and video functionalities. Users will appreciate that there’s no requirement to download any plugins or additional applications. In addition, we've partnered with LivePerson to introduce a groundbreaking engagement method known as Messaging, which transforms traditional Live Chat by offering increased flexibility. Moreover, we have integrated popular third-party communication platforms such as Twilio SMS, Facebook Messenger, Instagram, Twitter, WhatsApp, and Apple Business Chat, enabling agents to manage these Messaging conversations seamlessly within Dynamics 365 for a more efficient experience. This holistic approach not only boosts interaction but also helps in building stronger connections with your clientele, ultimately leading to enhanced loyalty and satisfaction. By leveraging these innovative tools, businesses can create a more interactive and responsive environment for their customers.

Media

Media

Integrations Supported

WhatsApp
Apple Business Chat
Facebook Messenger
Instagram
LivePerson
Microsoft Dynamics 365
Twilio
X (Twitter)

Integrations Supported

WhatsApp
Apple Business Chat
Facebook Messenger
Instagram
LivePerson
Microsoft Dynamics 365
Twilio
X (Twitter)

API Availability

Has API

API Availability

Has API

Pricing Information

$4.99 per month
Free Trial Offered?
Free Version

Pricing Information

$49 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Vepaar

Company Location

India

Company Website

vepaar.com

Company Facts

Organization Name

Communication Business Avenue

Date Founded

2006

Company Location

Japan

Company Website

www.cafex.com

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

Campaign Management

Channel Management
Contact Database
Email Marketing
Event Triggered Actions
Lead Management
Multi-Campaign

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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