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Ratings and Reviews 869 Ratings
What is Verbate.co?
We are a committed agency focused on delivering video insights through a unique approach that incorporates self-filmed videos. This strategy yields authentic, real-world insights aimed at fostering significant action. With a worldwide presence and rapid turnaround times, we guarantee efficiency in our online process. Our technique merges self-shot smartphone video submissions with structured inquiries sent via email or SMS surveys. The qualitative videos we collect reveal complex details and illuminate various issues, while the quantitative data provides strength and aids in prioritizing outcomes. Clients gain access to the Verbate platform and its advanced technology, which can be utilized for both immediate projects or through a subscription service. The intuitive software empowers users to craft custom surveys and monitor incoming videos as they arrive. Our vast recruitment network allows for engagement with consumers globally. Feedback from participants is swiftly uploaded to our platform, enabling quick analysis, and clients can opt to view and listen to the feedback in real-time, with or without our added insights. This holistic approach guarantees that our clients receive timely, relevant, and actionable insights specifically tailored to their unique needs, ultimately enhancing their decision-making process. Our commitment to innovation and client satisfaction sets us apart in the industry.
What is Sogolytics?
Sogolytics is a comprehensive experience management platform that empowers organizations to gather, analyze, and leverage data from both employees and customers to foster business expansion. Companies from various sectors utilize Sogolytics to monitor interactions across all customer and employee touchpoints. The platform's advanced reporting features provide instantaneous, actionable insights that are crucial for identifying and addressing potential issues before they escalate.
SogoCX enhances all dimensions of customer experience, leading to higher conversion rates, streamlined data management, and deeper insights into customer behavior, which ultimately boosts return on investment. With SogoCX, organizations can effectively assess essential metrics such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), facilitating a more refined understanding of their clientele.
Meanwhile, SogoEX is specifically designed to assist organizations in gathering and utilizing data to enhance employee engagement and minimize turnover rates. This platform empowers HR teams and leadership to implement organizational improvements by facilitating real-time feedback collection and fostering a culture of engagement among employees, thus paving the way for a more motivated workforce.
Integrations Supported
Adobe Marketo Engage
Facebook
Gmail
Google Analytics
Google Calendar
Google Drive
HubSpot CRM
HubSpot Customer Platform
Mailchimp
Microsoft Dynamics 365
API Availability
API Availability
Has API
Pricing Information
$49 per month
Free Version
Free Trial Offered?
Pricing Information
Free Pro plan: Free for life
Pro plan: $39/month or $469/year
Pro Max plan: $49/month or $589/year
Enterprise plans: Call for pricing, +1 (800) 646-0520
SogoCX and SogoEX: Call for pricing, +1 (800) 646-0520
Pro plan: $39/month or $469/year
Pro Max plan: $49/month or $589/year
Enterprise plans: Call for pricing, +1 (800) 646-0520
SogoCX and SogoEX: Call for pricing, +1 (800) 646-0520
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Supported Platforms
SaaS
Android
iPhone
iPad
Mac
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Verbate.co
Date Founded
2012
Company Location
Australia
Company Website
www.verbate.co
Company Facts
Organization Name
Sogolytics
Date Founded
2009
Company Location
United States
Company Website
www.sogolytics.com
Categories and Features
Consumer Video Feedback
Not specified
Survey
Data Analysis Tools
Email Marketing
Mobile Survey
Supports Audio / Images / Video
Categories and Features
360 Degree Feedback
Dashboard
Feedback / Surveys
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers
Customer Engagement
Analytics
Churn Management
Communication Management
Feedback Collection
Live Chat
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Satisfaction
Analytics
Complaint Monitoring
Feedback Collection
Survey Management
Customer Success
Account Alerts
Customer Engagement
Customer Lifecycle Management
Employee Engagement
Feedback Management
Pulse Surveys
Employee Experience
Not specified
Employee Survey
Not specified
Experience Management
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Help Desk
Not specified
HR Analytics
Dashboard
HR Metrics Library
Trend Analysis
Online Quiz Makers
Not specified
SMS Survey
Alerts / Notifications
Analytics / Reporting
Audience Targeting
Campaign Management
Contact Management
Customizable Templates
Mass Texting
Message Personalization
Survey Builder
Template Management
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video