
Numa is the AI Customer Operations System purpose-built for dealerships that are losing revenue and customers to broken processes they've been patching for years. Every day, service calls go unanswered, advisors are buried fielding "where's my car?" instead of selling work, and managers don't hear about unhappy customers until the bad review is already live. Numa solves this at the infrastructure level, automatically following up with customers and giving advisors, reps, and managers real-time visibility into customer satisfaction across the entire operation. Operator answers and routes every inbound call so no opportunity goes dark. Status Updates proactively contacts customers so advisors aren't drowning in callbacks. Voice AI books appointments on the spot so customers never sit waiting. LiveCSI surfaces heat cases in real time so managers can step in before a CSI score takes the hit. Opportunities reaches out on declined services, open recalls, and equity moments, recovering revenue that would otherwise sit untouched. All of it runs through one unified system: one inbox, one shared context, nothing falling through the cracks. The result: revenue recovered, advisors freed up, and a customer experience that lifts CSI and builds lasting loyalty.
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Aircall is redefining call center and customer communication software with an AI-driven platform that empowers teams to work smarter and connect better. Designed for both sales and support teams, it centralizes phone calls, SMS, and WhatsApp messaging, ensuring no customer interaction slips through the cracks. With AI Voice Agents, businesses can handle inbound calls 24/7, qualifying leads and addressing routine queries without missing a beat.
The new AI Assist Pro takes conversations further by coaching reps in real time, guiding them with prompts, and automating follow-ups—turning every rep into a top performer. Teams also gain actionable insights with powerful analytics, call recordings, and performance dashboards to identify trends and improve outcomes. Aircall’s shared inbox keeps cross-channel communication organized, while IVR and automated call routing reduce resolution times.
Businesses appreciate its fast, intuitive setup: claim numbers instantly, configure workflows in minutes, and connect seamlessly to Salesforce, HubSpot, Zendesk, Intercom, Shopify, Microsoft Teams, and 250+ integrations. Customers around the world—from travel agencies to healthcare recruiters—praise Aircall for its stability, reliability, and ease of use. With proven results like increased bookings, faster onboarding, and measurable boosts in customer satisfaction, Aircall demonstrates real business impact. By combining automation, AI, and human connection, it delivers a future-ready communication hub that helps companies scale without sacrificing quality.
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Phonic
Transform your survey experience with visually appealing and user-friendly questionnaires that allow responses via voice and video. This cutting-edge method leads to faster and more in-depth answers, as participants often reply with three times the length and double the detail when speaking rather than typing. By observing and listening to how users interact with products, you can refine your research approach and do away with the necessity of an interviewer during structured interviews. Enhance your feedback collection by capturing the nuances of tone, which reveals users’ true sentiments. Voice responses also provide a clear distinction between authentic and disingenuous replies, enabling you to extract significant insights. Benefit from rapid transcriptions in 32 languages, enriched with sentiment analysis that sorts responses by emotional tone, showcasing both the most positive and negative feedback. Furthermore, you can categorize responses into specific emotional groups and track cadence and energy by analyzing speaking patterns in every answer. Phonic effortlessly integrates with a range of platforms, from survey software to websites, ensuring that data can be easily exported. This holistic method not only improves the quality of feedback but also streamlines the entire research process, leading to a more effective and enlightening experience. Ultimately, such advancements can revolutionize how feedback is gathered and analyzed across various fields.
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Plotto
Plotto is an all-encompassing online video research platform that seamlessly combines survey capabilities with storytelling elements. It acts as a holistic tool for crafting, gathering, analyzing, and editing responses from video surveys. Through Plotto, participants can convey their stories via self-recorded testimonial videos that reflect their personal experiences in an authentic and straightforward manner. This enables you to understand their narratives in depth, capturing the subtleties articulated in their unique voice. You can observe their emotional expressions, such as smiles and pauses, which reveal their feelings of joy or unease. By leveraging this platform, you can explore the deeper truths behind their stories. Designed as a fully browser-based application, Plotto requires no installations and works seamlessly on mobile devices, tablets, and desktops alike. It not only enhances the understanding of the spoken dialogue but also enriches the interpretation of the emotions expressed. Notable features include transcription services, analysis of keyword trends, sentiment assessment, facial emotion recognition, and customizable graphical data filters. Furthermore, you can easily produce highlight reels to share these stories, ensuring that all generated content remains under your ownership. This makes Plotto an essential asset for uncovering profound insights into your audience's perspectives, ultimately empowering you to connect more meaningfully with them. The platform’s user-friendly interface also encourages greater participation and engagement from respondents.
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