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What is Verint Digital Behavior Analytics?
Customer session replays are essential for capturing key interaction metrics such as mouse movements, touch gestures, clicks, and form submissions. By analyzing these specific actions, companies can significantly improve their customer experience (CX) by relying on genuine behaviors demonstrated in online environments.
Feedback from customers is often insufficient on its own, as gleaning actionable insights from ambiguous remarks can be a daunting task, and making effective adjustments can be even more challenging. Verint Digital Behavior Analytics embodies the principle that "seeing is believing," as it unifies customer feedback with session replays to provide immediate insight and a thorough understanding of the customer journey. By correlating these replays with key performance indicators (KPIs), organizations can examine actual customer interactions, quickly pinpoint areas of frustration, and rectify problems that negatively impact digital experiences and conversion rates. This integration of qualitative and quantitative data not only empowers businesses to make well-informed choices but also fosters an environment where overall customer satisfaction can flourish. Ultimately, leveraging both feedback and replays transforms the approach to enhancing user experiences.
What is FullSession?
FullSession is an AI-guided session replay and analytics platform designed to help digital teams find friction, prioritize improvements, and measure the impact of their fixes. The platform brings together session replay, heatmaps, funnel and conversion analysis, error monitoring, alerts, feedback widgets, surveys, and integrations so teams can understand the full user experience from one place. Its Lift AI feature analyzes real user sessions and turns them into a prioritized list of opportunities tied to business goals. Instead of forcing teams to debate opinions or dig through disconnected dashboards, FullSession shows which issues are likely to affect conversion, activation, onboarding, checkout, or other key outcomes. Session replay lets teams watch full user journeys and understand the behavior behind drop-offs, failed conversions, and confusing experiences. Funnels and conversion tools help identify which steps are leaking revenue and allow users to click into the sessions behind each metric. Heatmaps reveal clicks, movement, scroll depth, attention hotspots, dead zones, and underperforming calls to action across desktop and mobile experiences. Errors and alerts help engineering and QA teams connect frontend or backend issues to impacted users, console details, network context, and the exact replay needed for faster debugging. Feedback tools capture user comments at the moment of friction and connect those comments to behavioral evidence for clearer prioritization. FullSession also integrates with CRM, support, analytics, experimentation, and workflow tools so teams can attach session context to customer profiles or trigger workflows when key events happen. With privacy-friendly recording, sensitive data masking, element blocking, access controls, and support for GDPR, CCPA, and PCI-conscious workflows, FullSession helps organizations optimize user experiences while maintaining strong data protection.
Media
No images available
Integrations Supported
Integrations Supported
Axis LMS
Intercom
Jira
Model Context Protocol (MCP)
Segment
Shopify
Wix
WordPress
API Availability
API Availability
Pricing Information
Pricing not provided
Free Trial Offered?
Pricing Information
Free
Free forever $0 (500 sessions/mo), Growth from $49/mo (10,000 sessions), Professional from $349/mo (100,000 sessions, includes Lift AI), Enterprise custom; 14-day trial and 20% annual discount on paid plans
Free Version
Free Trial Offered?
Supported Platforms
SaaS
iPhone
iPad
Supported Platforms
SaaS
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
24 Hour Support
Web-Based Support
Training Options
Not specified
Training Options
Documentation Hub
Online Training
Company Facts
Organization Name
Verint
Date Founded
1994
Company Location
United States
Company Website
www.verint.com/voice-of-the-customer/digital-behavior-analytics/
Company Facts
Organization Name
FullSession
Date Founded
2020
Company Location
United States
Company Website
www.fullsession.io
Categories and Features
Digital Analytics
Not specified
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Question Branching
Question Library
Skip Logic
User Research
Not specified
UX
Not specified