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What is Verint Text Analytics?

Unstructured information, including emails, chat messages, and phone notes, can be leveraged to derive valuable insights that enhance your customer experience (CX). By utilizing multichannel analytics, you can gain deeper insights into customers who interact through various platforms. These multichannel customers necessitate a holistic approach to employee and customer analytics across different channels. While voice communication continues to be significant, there is a noticeable shift as consumers increasingly prefer digital avenues such as chat, email, and social media. Incorporating Text Analytics provides a comprehensive evaluation of your customer engagement strategy, ensuring that no aspect is overlooked. This integration ultimately empowers businesses to make data-driven decisions that enhance interactions and foster loyalty.

What is Babel Street?

For almost a decade, Babel Street has positioned itself at the forefront of the industry by utilizing its patented AI-driven analytics platform, which equips teams with crucial and timely insights through a cohesive interface that enhances analysis, action, and mission fulfillment. The innovative linguistics technology provided by Babel Street reveals and interprets actionable insights, acting as a powerful catalyst that bolsters customer initiatives on a global scale. Every piece of data, whether obtained from public sources or supplied by clients, is rapidly augmented and transformed into meaningful insights. Our AI-driven continuous search encompasses over 200 languages worldwide, enabling the identification, enrichment, and translation of the most relevant insights, irrespective of their source or language. By possessing one of the most comprehensive proprietary ontologies available, we go beyond mere machine translations to capture essential subtleties. The analytics platform from Babel Street functions as a thorough gateway for a holistic experience in enhancing digital data and converting it into knowledge, thereby ensuring users obtain insights that facilitate informed decision-making and strategic planning. In addition, by effortlessly merging diverse data sources, we enable organizations to tap into the complete potential of their information, ultimately driving greater success in their operations. This unique capability positions Babel Street as an indispensable partner in the evolving landscape of data analytics.

Media

Media

Integrations Supported

Intel 471 TITAN

Integrations Supported

Intel 471 TITAN

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Free
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Verint

Date Founded

1994

Company Location

United States

Company Website

www.verint.com/text-analytics/

Company Facts

Organization Name

Babel Street

Company Location

United States

Company Website

www.babelstreet.com/platform

Categories and Features

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

Categories and Features

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

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