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Ratings and Reviews 0 Ratings
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What is Verint Text Analytics?
Unstructured information, including emails, chat messages, and phone notes, can be leveraged to derive valuable insights that enhance your customer experience (CX). By utilizing multichannel analytics, you can gain deeper insights into customers who interact through various platforms. These multichannel customers necessitate a holistic approach to employee and customer analytics across different channels. While voice communication continues to be significant, there is a noticeable shift as consumers increasingly prefer digital avenues such as chat, email, and social media. Incorporating Text Analytics provides a comprehensive evaluation of your customer engagement strategy, ensuring that no aspect is overlooked. This integration ultimately empowers businesses to make data-driven decisions that enhance interactions and foster loyalty.
What is Instabase?
Organizations require accurate insights to make educated choices and better meet the needs of their clients. This necessity contributes to the prevalence of data silos, especially in large datasets containing invoices, physical contracts, applications, and more. A staggering 80% of enterprise data remains unstructured, and conventional methods have struggled to significantly advance automation efforts. By harnessing this data, companies can enhance the customer experience, streamlining processes from loan applications to onboarding. Picture the capability to effortlessly analyze all unstructured data entering your organization, such as emails, financial statements, customer profiles, and contracts. Instabase provides innovative solutions that enhance revenue generation across various sectors, including banking, insurance, healthcare, and government. Users can seamlessly switch between top deep learning models available through Instabase and its marketplace or even host and manage third-party models within the environment. This transformation not only reduces costs but also fundamentally changes the way businesses engage with their customers, leading to improved satisfaction and loyalty. Ultimately, embracing advanced data analysis can redefine operational efficiency and drive success in a competitive landscape.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Verint
Date Founded
1994
Company Location
United States
Company Website
www.verint.com/text-analytics/
Company Facts
Organization Name
Instabase
Company Location
United States
Company Website
instabase.com
Categories and Features
Text Mining
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering
Categories and Features
Text Mining
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering