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What is Verint for Citizen Engagement?

Verint®'s Case Management Professional™ is a cloud-based platform designed to support Citizen Engagement and Contact Center as a Service (CCaaS) applications. In terms of Citizen Engagement, the platform streamlines customer and citizen interactions across both assisted and self-service channels, facilitating engagement with a wide array of city and local government services while promoting self-service opportunities to the fullest extent. It empowers users to significantly shift service delivery to self-service options in the most frequently utilized services, thereby improving the likelihood that service requests are fulfilled promptly. When it comes to CCaaS, Verint®'s Case Management Professional™ enhances the functionality of CCaaS desktops through intelligent scripting, allowing agents to efficiently log requests and resolve account issues from a unified desktop interface. Furthermore, the logged requests can be effectively monitored and managed in accordance with established service level agreements (SLAs), ensuring a consistent and high-quality service experience. This application ultimately aids customers in boosting their First Contact Resolution (FCR) rates, which is vital for customer satisfaction and operational efficiency.

What is Aurigo Engage?

Aurigo Engage offers a cloud-based solution powered by AI, designed for both individuals and public agencies to enhance community engagement from any location at any time. This innovative tool facilitates the outreach to a broader audience through social media platforms and utilizes AI-driven analytics to identify trends swiftly, significantly reducing processing times. By providing equitable opportunities for community members to engage, it fosters inclusivity in decision-making processes. - Aggregates data to simplify analysis and reporting - Streamlines feedback collection, potentially halving processing times - Allows for feedback at any stage of a project’s development - Effectively reaches even the most isolated communities - Enhances operational efficiency by eliminating paper use - Builds greater public trust in engagement processes - Reduces project risks and adheres to compliance standards - Ensures diverse perspectives are considered, minimizing bias - Adheres to all relevant local, state, and federal regulations - Ultimately, it empowers communities to have a say in their future while maintaining transparency and accountability.

Media

No images available

Media

Integrations Supported

Aurigo Masterworks
Facebook
X (Twitter)

Integrations Supported

Aurigo Masterworks
Facebook
X (Twitter)

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$99 per month *billed annually
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Verint

Date Founded

1994

Company Location

United States

Company Website

verint.com

Company Facts

Organization Name

Aurigo Software Technologies

Date Founded

2003

Company Location

United States

Company Website

engagepublic.ai/

Categories and Features

Government

Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management

Categories and Features

Community

Content Management
Content Moderation
Discussions / Forums
Event Management
Group Management
Ideation / Crowdsourcing
Member Directory
Membership Management
Social Media Management
Website Management
White Label

Government

Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management

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