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What is Verint for Citizen Engagement?

Verint®'s Case Management Professional™ is a cloud-based platform designed to support Citizen Engagement and Contact Center as a Service (CCaaS) applications. In terms of Citizen Engagement, the platform streamlines customer and citizen interactions across both assisted and self-service channels, facilitating engagement with a wide array of city and local government services while promoting self-service opportunities to the fullest extent. It empowers users to significantly shift service delivery to self-service options in the most frequently utilized services, thereby improving the likelihood that service requests are fulfilled promptly. When it comes to CCaaS, Verint®'s Case Management Professional™ enhances the functionality of CCaaS desktops through intelligent scripting, allowing agents to efficiently log requests and resolve account issues from a unified desktop interface. Furthermore, the logged requests can be effectively monitored and managed in accordance with established service level agreements (SLAs), ensuring a consistent and high-quality service experience. This application ultimately aids customers in boosting their First Contact Resolution (FCR) rates, which is vital for customer satisfaction and operational efficiency.

What is Maptionnaire?

Maptionnaire serves as an efficient platform for citizen engagement, allowing cities, consultancies, and research bodies to gather local insights seamlessly while making decisions grounded in GIS data. Central to Maptionnaire are its innovative map-based tools, which facilitate the design of questionnaires, data collection, and comprehensive analysis. Additionally, it fosters collaboration among planners and local governments, aiding them in reporting and communicating effectively about community engagement initiatives and participatory budgeting with both citizens and stakeholders, as well as internally within their organizations. The subscription-based service offers three distinct plans, each tailored with various modules to meet the diverse demands of effective community engagement. Accessible from any device through a browser, Maptionnaire includes ongoing technical support and training as part of its offerings. The inception of Maptionnaire can be traced back to the realization by a group of urban planners in Helsinki in 2011, who identified a growing necessity for planners to involve the public and obtain genuine feedback from residents. This realization led to the establishment of Mapita Oy, aimed at providing a user-friendly platform that empowers individuals to create their own map-oriented surveys, ultimately enhancing community engagement efforts. The platform's evolution reflects a commitment to bridging the gap between urban planners and the communities they serve, ensuring that the voices of residents are heard and valued.

Media

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Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Verint

Date Founded

1994

Company Location

United States

Company Website

verint.com

Company Facts

Organization Name

Mapita Oy

Date Founded

2011

Company Location

Finland

Company Website

maptionnaire.com

Categories and Features

Government

Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management

Categories and Features

Government

Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management

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