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What is VertexOne?

For thirty years, VertexOne has been at the forefront of assisting utilities and energy companies across North America in their digital transformation journeys, while also optimizing their operational processes. Our comprehensive suite of solutions addresses the entire meter-to-cash cycle, significantly improving experiences for both customers and employees alike. Whether your goals involve implementing effective customer engagement techniques, modernizing your billing and customer information systems, or leveraging automation and data analytics, VertexOne stands ready as your trusted partner. Our offerings are adaptable, capable of operating within a complete meter-to-cash ecosystem or as standalone solutions that integrate seamlessly with your current technology setup. In the competitive landscape of IT service providers, extensive experience is crucial. VertexOne boasts a diverse array of utility technology solutions, making it the perfect fit for utility and service organizations of any size. Throughout the years, we've unwaveringly supported utilities and energy providers in efficiently serving their communities, which underscores our dedication to excellence within the sector. As we forge ahead with our innovations, our unwavering commitment remains to provide outstanding value and service to our clients, fostering long-lasting partnerships built on trust and success.

What is EDW Energy Retail Suite (ERS)?

The Energy Retail Suite is crafted using established technological standards that guarantee reliable performance. The standout feature of our system is its impressive dependability. Leveraging EDW's n-tiered, JAVA-oriented architecture, the Energy Retail Suite offers both flexibility and scalability, facilitating rapid processing for both non-half hourly (NHH) and half hourly (HH) business operations. This includes an effective CSS adapter that enables quick transitions, significantly improving performance and enhancing your profitability. Clients often find that their need for support is minimal, as the Energy Retail Suite is developed, maintained, and upgraded according to the highest industry standards. Nonetheless, when help is necessary, EDW is committed to resolving issues promptly, fully aware that any delay in addressing software problems can hinder your revenue-generating capabilities. Our dedication to excellence allows you to concentrate on what truly matters—expanding your business and achieving your goals. Ultimately, our suite not only streamlines operations but also empowers you to reach new heights in your industry.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Vertex

Date Founded

1996

Company Location

United States

Company Website

vertexone.net

Company Facts

Organization Name

EDW Technology

Date Founded

1995

Company Location

United Kingdom

Company Website

www.edwt.org/products/energy-retail-suite-overview

Categories and Features

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

Categories and Features

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

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