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QEvalManual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
What is Vespio?
Discover essential insights to enhance your lead potential and drive revenue growth with Vespio's AI-powered sentiment analysis tool, which uncovers hidden customer preferences from each interaction. This cutting-edge platform not only predicts customer engagement but also offers smart recommendations designed to help you achieve more successful transactions. Leverage our sophisticated AI capabilities crafted to improve your win rates, reduce inefficiencies in market entry, and allow your sales teams to focus on what matters most, thanks to comprehensive analytics, actionable insights, and insightful suggestions. Our solution breaks down your video calls into easily digestible segments, providing greater clarity for every aspect of your pitch, offering detailed success metrics for each part, and delivering AI-generated recommendations to enhance future outcomes based on historical data. Moreover, it empowers you to detect and analyze over 500 signals in various languages, giving you the ability to anticipate the results and overall sentiment of a sales interaction by accurately assessing vocal and facial expressions with an impressive accuracy rate exceeding 90%. By incorporating this robust tool into your sales strategy, you can continuously improve your methods and significantly elevate your rate of success while ensuring that your team remains agile and responsive to customer needs. This innovative approach not only streamlines your sales process but also fosters stronger relationships with your clients, ultimately leading to sustainable growth.
What is Hints?
Effortlessly generate and manage tickets and sales pipelines via messengers, email, or SMS, enabling you to focus on your core activities instead of tedious data entry. Fed up with the hassle of messaging yourself or keeping track of screenshots? Our system ensures that your "saved for later" items are delivered correctly every time. Leveraging the power of AI, we make certain that your entries into CRMs and project management platforms are both accurate and dependable. The AI interprets your messages, sorting them into deals, contact details, dates, and comments, while efficiently placing them into the right CRM fields. Additionally, take advantage of a convenient "single-click" capture feature that allows you to collect information from anywhere, removing the necessity to toggle between various applications. This enhancement not only boosts your productivity but also significantly simplifies your overall workflow, paving the way for more effective task management.
Integrations Supported
ClickUp
Gmail
Google Calendar
HubSpot CRM
HubSpot Customer Platform
Jira
Notion
Slack
Telegram
Trello
API Availability
API Availability
Pricing Information
Pricing not provided
Pricing Information
Pricing not provided
Supported Platforms
SaaS
Supported Platforms
SaaS
Customer Service / Support
Web-Based Support
Customer Service / Support
Web-Based Support
Training Options
Documentation Hub
On-Site Training
Training Options
Documentation Hub
Company Facts
Organization Name
Vespio
Company Location
United Kingdom
Company Website
vespio.ai/
Company Facts
Organization Name
Hints AI
Date Founded
2022
Company Location
United States
Company Website
hints.so/
Categories and Features
Categories and Features
AI Sales Tools
Not specified