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Ratings and Reviews 0 Ratings
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What is Viable?
In the past, our approach to analyzing qualitative data required extensive manual effort and was quite time-consuming. However, with the advent of AI technology, we can now seamlessly identify key insights. Rather than relying solely on basic sentiment analysis, we provide a thorough weekly report that showcases the most important compliments, complaints, questions, and requests, all categorized by their volume and urgency. Each theme we uncover not only monitors changes over time but also presents a comprehensive summary, urgency rating, pertinent product sub-themes, user demographics, and further insights. This adaptable tool can be utilized across diverse sources, including sales call transcripts, customer support interactions, market research, employee feedback, and more. Importantly, our platform supports an unlimited number of users and integrations at all pricing tiers, making it accessible for organizations of any size. To initiate the process, you simply need a minimum of 500 data points. Each section of the report provides insights into the individuals involved in those conversations, ensuring a personalized approach. The AI harnesses customer attributes and metadata to conduct thorough analyses, delivering recommendations based on factors such as NPS scores, customer segments, geographic locations, and more, reflecting the analytical prowess of a human expert. This evolution not only simplifies our workflows but also deepens our comprehension of customer feedback in ways that were previously impossible. Moreover, this advancement fosters a more data-driven decision-making process, enabling businesses to respond more effectively to customer needs.
What is Capalyze?
Capalyze is a cutting-edge tool that harnesses the power of artificial intelligence to provide in-depth analysis and reporting, allowing users to extract information from a multitude of online sources, including websites, social media, and customer reviews via straightforward prompts. After users outline the specific information they seek—like trends, sentiment analysis, product comparisons, or user opinions—the platform efficiently collects and organizes the data, sorting it into various categories such as positive and negative feedback or frequent complaints, and showcases the results through appealing visuals and export capabilities. With its dedicated "Report Mode," Capalyze skillfully converts raw data into polished, professional-looking reports, offering an array of chart types, dashboards, and templates that cater to typical business requirements, including lead generation, product development, content strategy, and competitive analysis. Furthermore, users can take advantage of the platform to identify potential leads from public profiles, synthesize customer feedback, monitor shifts in sentiment, evaluate competing products, or create inspiration boards for their creative endeavors. This well-integrated approach to data collection and analysis not only enhances operational efficiency but also empowers companies to make well-informed decisions rooted in clear and actionable insights, ultimately driving their success in a competitive landscape.
Integrations Supported
Amazon
Delighted
Front
GPT-4
Google Maps
Google Play
Instagram
Intercom
LinkedIn
Nekton.ai
Integrations Supported
Amazon
Delighted
Front
GPT-4
Google Maps
Google Play
Instagram
Intercom
LinkedIn
Nekton.ai
API Availability
Has API
API Availability
Has API
Pricing Information
$600 per month
Free Trial Offered?
Free Version
Pricing Information
$8.70 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Viable
Date Founded
2020
Company Location
United States
Company Website
www.askviable.com
Company Facts
Organization Name
Capalyze
Company Location
United States
Company Website
capalyze.ai/
Categories and Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Qualitative Data Analysis
Annotations
Collaboration
Data Visualization
Media Analytics
Mixed Methods Research
Multi-Language
Qualitative Comparative Analysis
Quantitative Content Analysis
Sentiment Analysis
Statistical Analysis
Text Analytics
User Research Analysis