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What is Viaduct?

Viaduct employs its unique AI technology to reveal hidden patterns within complex time series data, enabling asset manufacturers and operators to transform this information into lower warranty costs, reduced downtime, and improved customer satisfaction. By identifying anomalies weeks or even months before typical warranty assessments, Viaduct effectively categorizes affected groups using factors such as production batch, assembly line, operational cycles, and environmental conditions. The platform integrates all data from connected assets into one cohesive interface, making it easier to automate problem detection, speed up investigations, and anticipate asset-related risks. Utilizing Viaduct's features allows manufacturers and operators to slash warranty expenses by uncovering core quality issues far earlier than conventional approaches, resulting in an average warranty cost reduction of 12%. Furthermore, they benefit from a 23% decrease in unplanned downtime through proactive AI-driven failure prediction and prevention techniques, while also developing customized maintenance schedules for each asset to enhance both performance and reliability. This all-encompassing strategy not only optimizes operational efficiency but also promotes ongoing advancements in asset management practices. In doing so, Viaduct empowers businesses to maintain a competitive edge in a rapidly evolving market.

What is PTC Warranty?

PTC Warranty is an end-to-end warranty management solution designed to help companies enhance their warranty operations and minimize associated costs. The platform offers a comprehensive suite of features including claims management, supplier recovery, and service order tracking, automating manual processes to reduce errors and increase efficiency. With integrated warranty analytics, businesses can monitor warranty performance in real-time, identify trends, and optimize their warranty strategies. PTC Warranty’s ability to streamline product returns and prevent fraud helps companies save time and money while improving customer satisfaction. It also integrates seamlessly with existing systems to improve workflows and data visibility across all departments. The software's automation capabilities ensure that warranty claims are processed quickly and accurately, reducing turnaround times and boosting operational productivity. For companies looking to minimize risk and maximize their warranty processes' effectiveness, PTC Warranty offers a scalable, flexible solution that supports continuous improvement.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Viaduct

Company Location

United States

Company Website

www.viaduct.ai/

Company Facts

Organization Name

PTC

Date Founded

1985

Company Location

United States

Company Website

www.ptc.com/en/products/ptc-warranty

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Categories and Features

Warranty Management

Contract Management
Eligibility Verification
For Field Service
For General Contractors
For Manufacturers
Parts Management
Policy Management
Product Registration
Repair Management
Returns Management
Service Management
Warranty Tracking

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