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What is Viaduct?

Viaduct employs its unique AI technology to reveal hidden patterns within complex time series data, enabling asset manufacturers and operators to transform this information into lower warranty costs, reduced downtime, and improved customer satisfaction. By identifying anomalies weeks or even months before typical warranty assessments, Viaduct effectively categorizes affected groups using factors such as production batch, assembly line, operational cycles, and environmental conditions. The platform integrates all data from connected assets into one cohesive interface, making it easier to automate problem detection, speed up investigations, and anticipate asset-related risks. Utilizing Viaduct's features allows manufacturers and operators to slash warranty expenses by uncovering core quality issues far earlier than conventional approaches, resulting in an average warranty cost reduction of 12%. Furthermore, they benefit from a 23% decrease in unplanned downtime through proactive AI-driven failure prediction and prevention techniques, while also developing customized maintenance schedules for each asset to enhance both performance and reliability. This all-encompassing strategy not only optimizes operational efficiency but also promotes ongoing advancements in asset management practices. In doing so, Viaduct empowers businesses to maintain a competitive edge in a rapidly evolving market.

What is SHOficina?

Boost your business efficiency with our user-friendly solution tailored for micro and small enterprises. Originally created in 1999 to meet the growing demand for repair services, the SHOficina System has seen continuous advancements over its 21-year journey, now reaching its sixth generation. This all-in-one tool empowers you to oversee critical aspects such as customer relationships, inventory management, accounts payable and receivable, contracts, equipment and vehicles, suppliers, and purchasing—all integrated into a single platform that streamlines essential information for superior business performance. Our service order control module is highly effective, facilitating the management of services rendered, third-party jobs, and replacement parts, while also accommodating a range of warranty types like internal, manufacturer, and extended warranties. Each service order, whether it is approved, completed, or ongoing, is carefully archived within our system, offering a comprehensive historical record associated with every piece of equipment or vehicle and their respective customers, thus significantly enhancing both your operational oversight and customer service capabilities. With our system, small businesses can achieve unprecedented levels of organization and efficiency, making it an indispensable tool in today’s competitive landscape.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

Windows

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

Viaduct

Company Location

United States

Company Website

www.viaduct.ai/

Company Facts

Organization Name

SHARMAQ

Date Founded

1980

Company Location

Brazil

Company Website

www.sharmaq.com.br/

Categories and Features

Categories and Features

ERP

Inventory Management
Order Management
Purchase Order Management
Reporting/Analytics

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