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What is Viasat Connect?

If you aspire to establish a business characterized by enhanced efficiency, reduced expenses, and increased responsiveness, we are committed to helping you realize that goal. Utilizing our fleet telematics software combined with a thorough methodology, we identify challenges within your operations and deliver crucial insights that drive meaningful improvements in areas like driver management, vehicle safety, and remote asset management. At the core of any thriving business are its employees, and adeptly managing them is vital for achieving overall success. Our workforce management solutions strengthen communication in your fleet operations, promoting stronger ties between remote workers, office staff, and customers, which leads to clearer, faster, and more effective interactions. By optimizing these communication channels, we empower your organization to excel in an increasingly competitive market, ultimately paving the way for long-term growth and innovation. Additionally, our approach ensures that your team is always aligned with your business goals, creating a cohesive environment that fosters success.

What is Customer Service Delivery Platform SRM?

Does your company have a call center, a website, or various communication channels like email, text, or chat to collect customer feedback regarding their inquiries? Our goal is to thoroughly comprehend YOUR business, including its unique needs and challenges, so you can focus on delivering products and services that genuinely satisfy YOUR customers' expectations. Should you ever require a sophisticated SRM software solution, we will be ready to support you. In contrast to many larger companies, we refrain from recommending a software solution that does not fit your specific needs or endorsing a 'plug and play' or 'one size fits all' methodology, as we acknowledge that such approaches are impractical. We will work alongside you to identify and implement the most suitable solution for your business model, ensuring that the right degree of automation is achieved—neither excessive nor insufficient. Our commitment is to offer customized support that enables you to excel in your field while also fostering a strong partnership that promotes mutual growth and success.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

$35.00/month/user

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

On-Site Training

Company Facts

Organization Name

Viasat Connect

Date Founded

1992

Company Location

United Kingdom

Company Website

www.viasatconnect.co.uk

Company Facts

Organization Name

CSDP

Date Founded

2007

Company Location

United States

Company Website

www.csdpcorp.com

Categories and Features

Field Service Management

Contact Database
Customer Database
Dispatch Management
Inventory Management
Payment Collection in the Field
Scheduling
Service History Tracking
Time Clock
Work Order Management

Fleet Maintenance

Not specified

Fleet Management

Not specified

Telematics

Not specified

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Knowledge Base
Live Chat
Self Service Portal
Workflow Management

Field Service Management

Billing & Invoicing
Contact Database
Customer Database
Dispatch Management
Inventory Management
Payment Collection in the Field
Scheduling
Service History Tracking
Time Clock
Work Order Management

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