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What is Video RTC?

Video Gateways facilitate sophisticated real-time communication within current contact centers, enabling them to support multiple channels across both web browsers and mobile devices. This technology enhances customer interactions by integrating various communication methods seamlessly.

What is ReFrame Engage?

Transform your customer experience with cutting-edge conversational intelligence that redefines industry benchmarks. Our context-aware solutions empower organizations to provide outstanding service through a singular, powerful platform. By enabling seamless interactions across multiple channels, we facilitate effortless communication with your clientele. This context-driven strategy nurtures substantial relationships with customers, simplifying the process of connection. Engage acts as an all-encompassing platform tailored for industries focused on improving and optimizing customer interactions, thereby significantly boosting service quality. Employees are able to handle tasks efficiently from any location at any time, utilizing any mobile device at their disposal. To customize our offerings to meet your distinct needs, we provide a comprehensive assessment questionnaire that outlines your specific requirements. Additionally, you have the ability to configure staff, departments, divisions, and locations while also creating personalized appointment time slots that fit your business's operational necessities, ensuring top-notch service delivery at every level. This level of adaptability allows businesses to craft appointment windows that align perfectly with their operational strategies, thereby enhancing overall efficiency and maximizing customer satisfaction. Moreover, continuous feedback mechanisms can be integrated to further refine service offerings and meet evolving customer expectations.

Media

Media

Integrations Supported

3CX
Altitude
Asterisk
Avaya Experience Platform
CompletePBX 5 IP PBX
Enghouse Interactive Contact Center
Genesys Cloud CX
Google Cloud Platform
Microsoft Office 2021
Microsoft Outlook
Vocalcom
WhatsApp
XCALLY
inConcert Contact Center

Integrations Supported

3CX
Altitude
Asterisk
Avaya Experience Platform
CompletePBX 5 IP PBX
Enghouse Interactive Contact Center
Genesys Cloud CX
Google Cloud Platform
Microsoft Office 2021
Microsoft Outlook
Vocalcom
WhatsApp
XCALLY
inConcert Contact Center

API Availability

Has API

API Availability

Has API

Pricing Information

$69/month/port
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Interactive Powers

Date Founded

2015

Company Location

United States

Company Website

www.ivrpowers.com/videortc/

Company Facts

Organization Name

WSD Digital

Company Location

United States

Company Website

reframesolutions.com/engage/

Categories and Features

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Categories and Features

Appointment Scheduling

Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Calendar

Calendar Sync
Collaboration Tools
Multi-Device Support
Reminders
Room Booking
Scheduling
Task Manaagement

Cloud Communication Platform

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

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